Floors To Go

Overview:
Floors To Go is a family-owned flooring store located in Hilton Head Island, SC. The company specializes in a variety of flooring solutions, providing products and installation services for both residential and commercial needs.

Services Provided:
– Flooring sales (carpet, tile, hardwood, laminate)
– Professional installation services
– Customer consultations and product selection assistance

Timings:
Monday to Saturday 9 AM to 5 PM
Closed on Sundays

Contact Information:
Phone: (843) 681-4925
Website: http://hiltonheadisland.floorstogo.com/

Customer Reviews and Sentiment:
Floors To Go has a positive sentiment overall but a mix of experiences from customers:

Google Reviews: 4.5 stars based on 81 reviews.

Positive feedback appreciates their responsive customer service, quality of products, and professionalism.

Examples of positive reviews include:
“Thank you Clay for your responsive service and great product for our home in Hilton Head Island.” – Dan Entingh
“Family owned- VERY customer focused- Steve and his employees are fantastic!!!” – Catherine Curran
“Very friendly and helpful.” – Greg Everson

Conversely, there are complaints about communication issues and installation experiences:
“It’s frustrating trying to get my mother’s house done and the phone does not work.” – Megan Simms
“Avoid the irrational, unbalanced and scam outfit at all costs.” – Andie Anderson

Review Summary:
Positive Sentiments: Responsive customer service, quality products, helpful staff, smooth installations, and attentive assistance.
Negative Sentiments: Communication issues, problematic installations, and dissatisfaction with the independent installation crew.

Additional Ratings:
BirdEye: 4.5 stars based on 81 reviews, reflecting similar positive sentiments with some concerns regarding service.
Better Business Bureau (BBB): The business has a profile but is not accredited with a BBB rating of NR (No Rating).

Total Lead Smart Rating: 7.5/10
This rating is reflective of overall customer satisfaction and quality of service, offset by communication issues and mixed experiences with installation crews.

Conclusion:
Floors To Go appears to be a solid choice for flooring solutions in Hilton Head Island, SC, praised for customer-focused service and quality products. However, potential clients should be mindful of the communication challenges and some installation complaints noted in reviews before proceeding.