Linoleum City Portland in Portland-OR, Oregon 97214

Linoleum City Portland

623 SE Martin Luther King Jr Blvd, Portland, OR 97214

4.1 (61 reviews)

Overview:
Linoleum City Portland is a flooring store located in Portland, Oregon. The company specializes in providing a wide range of flooring options, particularly focusing on linoleum products. With a strong reputation for quality and service, Linoleum City aims to offer exceptional customer experiences.

Services Provided:
– Flooring sales
– Installing linoleum and flooring options
– Provide flooring samples for customers
– Detailed product knowledge and guidance

Timings:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (503) 234-7271
Website: http://www.linoleumcitypdx.com/

Customer Reviews and Sentiment:
Linoleum City Portland has an overall rating of 4.1 stars based on 61 reviews.

Positive feedback highlights the company’s knowledgeable staff, helpful customer service, and quality of flooring products. Customers appreciate the variety of choices and the ability to take home samples.

Examples of positive reviews include:
“Very helpful and nice salesmen. You can evan take home a few flooring examples for a short period. Great place!” – Richard Goldie
“Mike is always so helpful, service is speedy, product is always top quality.” – Christy Warner
“Linoleum City Portland is an absolute gem!… The staff’s knowledge of linoleum and flooring options is unparalleled.” – Alexhumberto Jimenez

The complaint mentioned an unpleasant experience involving poor customer service, specifically regarding a misunderstanding with product installation and tone during a phone call.

Negative sentiments center around experiences with specific staff, particularly related to customer service demeanor and handling of return policies.

Review Summary:
Positive Sentiments: Knowledgeable staff, great selection and quality of products, speedy service, and personalized attention.
Negative Sentiments: Instances of poor customer service, specifically regarding handling misunderstandings and return policies.

Additional Ratings:
BirdEye: 4.1 stars based on 61 reviews, indicating a consistent level of satisfaction among customers.
Total Lead Smart Rating: 7.5/10. This rating reflects the strong positive sentiments from the majority of customers but notes the impact of the negative experiences involving customer service.

Conclusion:
Linoleum City Portland appears to be a reputable choice for flooring solutions in Portland, OR, particularly known for its product variety and knowledgeable staff. However, potential customers should be cautious and consider mixed reviews regarding customer service experiences before making a decision.

Member Since August 2024

Listing Id 328786

Contact Info

623 SE Martin Luther King Jr Blvd, Portland, OR 97214
(503) 234-7271
Lead Smart Rating :
7.5/10.0

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Listing location

623 SE Martin Luther King Jr Blvd, Portland, OR 97214

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Reviews

Richard Goldie

2 months ago

Very helpful and nice salesmen. You can evan take home a few flooring examples for a short period. Great place!

Christy Warner

2 months ago

Mike is always so helpful, service is speedy, product is always top quality. I know they have lots of clients but I always feel like they make me and my rentals a top priority. Highly recommend

Alexhumberto Jimenez

4 months ago

Linoleum City Portland is an absolute gem! From the moment I stepped inside, I was greeted with warmth and expertise. The staff’s knowledge of linoleum and flooring options is unparalleled. They guided me through the selection process with patience and offered valuable insights. The quality of their products is outstanding, and the variety of colors and patterns is impressive. The installation process was seamless, and my floors look fantastic! If you’re looking for top-notch service and premium linoleum products, look no further than Linoleum City Portland. A five-star experience all around!

Michael Chen

4 months ago

Great place to buy products, great selection, and good pricing. The only place I send my customers when they need flooring.

Aleea Montague

4 months ago

Mike W and Aaron W are the best!

Heidi Gilbert

4 months ago

I ordered the wrong product without the understanding of the installation difference in marmoleum tiles. The young kid working there showed me what I did ask for but it would have been helpful to explain differences between click and lock and just tiles. I tried explaining this to Mike only to be yelled at. I did not know there was a difference in application and would have done more homework with the correct information from flooring people. That’s on me as I explained this to Mike as I took ownership of ordering in incorrect product. Mike was not helpful at all when I called asking about return policy so I could get the correct product ordered. Mike was rude even after I owned up to ordering the wrong flooring as I thought what was ordered was what was needed. He complained about having to the rep. Boo hoo that he had to make a call. He was yelling at me and was not hearing me at all. I would never go back to this company based on this individual’s demeanor and phone etiquette. He is not a person I ever want to work with again as not sure how they are still in business after my experience. He should NEVER be working in customer service because he does not know the meaning of it. Shame on him for treating me with such disrespect as a customer. I never raised my voice or yelled at this individual but he is simply a bully and needs to understand the meaning of customer service and how you should speak to people. He doesn’t. Horrible experience and I would NOT recommend this company based on this one person.

Paul Diener

8 months ago

Lots of choices for all kinds of flooring and Mike and Aaron are great hosts!

Renee Larsen

9 months ago

We have been commercial clients of Linoleum City for several years and I am consistently impressed by their pricing and customer service. Mike, in particular, goes above and beyond for our property management company. His exceptional customer service has made us very loyal, my team knows they can count on Linoleum City.

elizabeth yeager

11 months ago

Great selection of flooring, and solid customer service with recommendations on installation. Love my new marmoleum bathroom floors!

Jagdish Yellesetty

a year ago

Good selection and service.