5 Point Floors-Point Carpet

Overview:
5 Point Floors-Point Carpet is a flooring store located in New Philadelphia, OH. The company specializes in offering a wide range of flooring solutions including carpet, laminate, and other flooring materials.

Services Provided:
– Carpet sales and installation
– Laminate flooring
– Floor measurements and estimates
– Customer support for flooring needs

Timings:
Monday to Saturday 9 AM to 5 PM
Closed on Sundays

Contact Information:
Phone: (330) 339-6210
Website: http://www.ptcarpet.com

Customer Reviews and Sentiment:
5 Point Floors-Point Carpet has received a mix of feedback with an overall rating of 4.0 stars based on 23 reviews.

Positive sentiments often highlight their quality service and helpful staff:
“Quality service and great prices! They have a wonderful team for ALL flooring needs!” – Storm “Miny” B.
“Pleased from start to finish… I would definitely recommend them.” – Deb Toussant

Negative feedback tends to focus on poor customer service and workmanship issues:
“Poor quality workmanship. Doesn’t back up their work!” – Brenton – Melinda
“No greeting when coming in the door; very poor customer service.” – Meagan Lindberg

Review Summary:
Positive Sentiments: Good pricing, helpful staff, quality service, efficient installation.
Negative Sentiments: Poor customer service, quality control issues, lack of follow-up.

Additional Ratings:
BirdEye: 4.0 stars based on 23 reviews, showing a balance of satisfaction and some concerns.
Total Lead Smart Rating: 6.5/10 – This reflects a generally positive sentiment from some customers but acknowledges the significant negative feedback regarding customer service and workmanship.

Conclusion:
5 Point Floors-Point Carpet appears to be a viable option for flooring needs in New Philadelphia, OH, especially praised for their helpful staff and reasonable pricing. However, potential customers should be cautious due to recurring complaints about poor service and inconsistent workmanship.