Carpet Discounter

Overview:
Carpet Discounter is a well-established flooring store located in Fairfield, OH. It specializes in offering a diverse selection of flooring options including carpets, tiles, and padding, catering to a wide range of customer preferences.

Services Provided:
– Carpet installation
– Floor measurements
– A variety of flooring options including carpets and tiles
– Customer service and consultation

Timings:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (513) 829-2233
Website: www.carpetcincinnatioh.com

Customer Reviews and Sentiment:
Carpet Discounter has received generally positive reviews across various platforms:

Google Reviews: 4.4 stars based on 81 reviews.

Positive feedback highlights the company’s excellent customer service, professional staff, and a good variety of flooring options. Customers have expressed satisfaction with both the purchase and installation experiences.

Examples of positive reviews include:
“Great service from start to finish. The whole staff was friendly and accommodating.” – Chris Hatke
“Excellent customer service from choosing your flooring, measurements and installation.” – De Thom
“They gave us high-quality carpet and padding at the best price we found.” – Annette Laughlin

However, some complaints focus on issues with carpet installation quality, where customers reported dissatisfaction with bubbling and poor workmanship.

Negative feedback includes:
“I am very disappointed in the carpet install… it’s absolutely terrible!” – Amanda Staat
“Customer service was not the best.” – Marilyn Ndiaye

Review Summary:
Positive Sentiments: Excellent customer service, variety in flooring selection, professional installation, and competitive pricing.
Negative Sentiments: Installation issues and unsatisfactory customer service experiences.

Additional Ratings:
BirdEye: 4.4 stars based on 81 reviews, echoing a similar trend of positive feedback but with some concerns regarding specific service aspects.
Total Lead Smart Rating: 7.5/10. This rating reflects strong customer satisfaction and a good variety of services offered, tempered by notable installation issues reported by some customers.

Conclusion:
Carpet Discounter is a reliable choice for flooring needs in Fairfield, OH, particularly noted for its friendly staff and thorough customer service. However, potential customers should be aware of the mixed reviews concerning installation quality when considering their services.