Pucher’s Decorating Center in Broadview Heights, Ohio 44147

Pucher’s Decorating Center

9198 Broadview Rd, Broadview Heights, OH 44147

4.5 (16 reviews)

Overview:
Pucher’s Decorating Center is a flooring store located in Broadview Heights, Ohio. The business specializes in providing a wide range of flooring options as well as window treatments, painting supplies, and home remodeling assistance.

Services Provided:
– Flooring sales
– Window treatments
– Painting supplies
– Home remodeling assistance
– Expert consultations

Timings:
Monday to Saturday: 9 AM to 5 PM

Contact Information:
Phone: (440) 736-7620
Website: http://www.puchers.com/

Customer Reviews and Sentiment:
Pucher’s Decorating Center has received positive and negative reviews, maintaining an overall rating of 4.5 stars based on 16 reviews.

Positive feedback highlights the knowledgeable and friendly staff, a beautiful showroom, and excellent customer service.

Examples of positive reviews include:
“Beautiful showroom, expansive number of flooring and window treatments, knowledgeable staff and friendly service.” – Thomas Milanich
“Make Pucher’s your first stop if you are undertaking a painting or home remodeling project!” – Beth F
“These are THE MOST helpful people, and they know their stuff.” – Morgane Weekley

Negative sentiment reflects complaints regarding installation issues and poor customer service experiences.

Examples of negative reviews include:
“Do not use Puchers. They do not stand behind their installations and blame problems on contractors.” – Tish O’Dell
“I have experienced issues at every step of the purchasing process… you will not receive a phone call or any form of personal touch.” – Kevin Barcelo

Review Summary:
Positive Sentiments: Knowledgeable and friendly staff, extensive product selection, helpful service, great local business.
Negative Sentiments: Installation issues, lack of customer support, delays in product availability.

Additional Ratings:
BirdEye: 4.5 stars based on 16 reviews, indicating a strong overall satisfaction with highlighted service and product issues.
Total Lead Smart Rating: 7.5/10, reflecting high customer satisfaction but tempered by the significant installation and service complaints mentioned.

Conclusion:
Pucher’s Decorating Center appears to be a reliable choice for flooring and home decorating needs in Broadview Heights, OH, particularly recognized for its knowledgeable staff and favorable customer service. However, prospective customers should be mindful of the negative reviews concerning installation and customer support before making a decision.

Member Since August 2024

Listing Id 301373

Contact Info

9198 Broadview Rd, Broadview Heights, OH 44147
(440) 736-7620
Lead Smart Rating :
7.5/10.0

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9198 Broadview Rd, Broadview Heights, OH 44147

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Reviews

Thomas Milanich

6 months ago

Beautiful showroom, expansive number of flooring and window treatments, knowledgeable staff and friendly service. Kudos to the manager, Lisa. Great bakery next door, Jossi’s, if you need a break from reviewing your flooring and window treatment choices.

Beth F

7 months ago

Make Pucher’s your first stop if you are undertaking a painting or home remodeling project! Claudia is incredible–she is very knowledgeable yet explained everything in a way that someone with little to no experience in home remodeling (like myself) could easily understand. Skip the big box stores and get much better service at this great local business!

Morgane Weekley

8 months ago

These are THE MOST helpful people, and they know their stuff. I have been trying to match my cabinet stain for months. They matched it in 5 minutes while I played with Earl (technically a dog, but seems human). We’ve bought blinds and paint from the Broadview store forever. Always a great experience.

Tish O'Dell

a year ago

Do not use Puchers. They do not stand behind their installations and blame problems on contractors. We now have to try and find someone else to fix their mistakes. These bulges in the carpet are tripping hazard.

Kevin Barcelo

2 years ago

Do not use Pucher’s Decorating Center. I have experienced issues at every step of the purchasing process and after seven months of waiting, I am still waiting on various items. Their show room was full of items that are no longer in stock or at higher rates than I found elsewhere. You will pay a markup for some brief design assistance only to be told that there is nothing they can do to ensure the items arrive on time, or in my case within three months of the originally provided date. You will not receive a phone call or any form of personal touch, but a brief text message blaming it on the manufacturer.

Francois Parent

3 years ago

Expensive but staffed with knowledgeable people.

Tony Bruce

3 years ago

Very knowledgeable and helpful staff. A few bucks more than big box retailers, but you get what you pay for.

Will Ealy

3 years ago

Super friendly and helpful. We’re just in the planning phases now, but will definitely be back for the ordering once we’ve figured out our project

Brad Kurzweil

4 years ago

GREAT customer service. DEBBY was EXTREMELY easy to work with

George Pretnick

5 years ago

Quality decorating supplies and expert advice.

Pucher’s Decorating Center