Phong’s Floor & Sanding

Jim S

3 months ago

Showed up for a quote, never even measured. Told me he’d get back to me with a quote and never did. About a week later I reached out to follow up and asked for the quote, no response. Guess they don’t need the business.

Tony Lam, DMD

2 years ago

Not responsive or professional. Told me he’d be available to install my laminate floors on Friday and Saturday. Guess what? Nowhere to be found when those days came. Don’t waste your time with this guy as he wasted ours.

Carmen Fanelli III

2 years ago

They did a great job at a great price!

Thomas Algeo

2 years ago

Excellent. The floors are beautiful. They did a great job restoring the floors. Reasonable price. Quick. Mostly happy. One complaint. Someone in the company broke a window panel on the vestibule door and the company’s owner refused to acknowledge it or even look into it. Completely dismissed. House was empty and they were the only ones coming and going. The tape used to conceal it was still fresh. Accidents happen but we’re all adults let’s at least apologize. Rating based on owners lack of professionalism.

Lisa Matkowsky

2 years ago

Ah-mazing! These guys were great! They worked efficiently and quickly. Job well done. So happy with the result! I would totally recommend them!

Polly Murray

4 years ago

I called Phong and he came out the next day for an estimate and I was surprised as how great the price was. He doesn’t provide a written contract and there’s a little language barrier, but Phong and his crew do WONDERFUL work. I was pleasantly surprised how they were able to get all the stains and gouges out of the floor! He showed me stains right after sanding and I picked a medium walnut-like stain. I also went for oil-based. I rented a pod and movers and everything on the first floor was moved to a pod. They did the floor in three days. Due to power outage, I had to reschedule one day bc there was no power. He came on a Saturday for the last coat. We were in a hotel for a week during this process. The oil smell does take about 4 days to be tolerable after the last coat. I am really happy with the job!

Calvin Peck

4 years ago

the work CHEAP and they work FAST and the results were beautiful. They honored a quote from months earlier without even a word of argument. I’m not surprised the other post mentioned them as a no/show…on the phone they can be a little goofy. But for saving money while having excellent work this is the only company I’d ever use.

tom

6 years ago

WORST! WORST! WORST! people to deal with. Scheduled a bedroom floor for a Thursday (two weeks prior). Called them on Wednesday to confirm said they would be there at 10am. Called Thursday at 11:15am to see where they were they said they were still coming. Missed a day of work and 3:45 pm still a no show!!! Called them to see what was up and with no regret had the nerve to ask if they could come Saturday? What a joke these people are!!!! Keep in mind that they already did work for me and this is how they treat their customers!!!! Be ware! Actually wouldn’t have even given them 1 star but I had to to post.