The Flooring Center – Flooring America in Las Vegas, Nevada 89120

The Flooring Center – Flooring America

6356 S Pecos Rd, Las Vegas, NV 89120

3.8 (22 reviews)

Overview:
The Flooring Center – Flooring America is a flooring store located in Las Vegas, NV. They specialize in providing a variety of flooring solutions, catering to both residential and commercial clients. The business is noted for its customer service and a wide selection of flooring options.

Services Provided:
– Flooring installation
– Selection and consultation for various flooring types
– Customer service related to flooring choices

Timings:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (702) 637-0450
Website: http://www.theflooringcenterlasvegas.com/

Customer Reviews and Sentiment:
The Flooring Center has received mixed reviews across various platforms:

Google Reviews: 3.8 stars based on 22 reviews.

Positive feedback highlights the company’s customer service, helpful staff, and a good selection of flooring options.

Examples of positive reviews include:
“Nice customer service, and good prices.” – Esperanza Cazares
“I had my master bedroom flooded… They made the process easy and seamless.” – Emanii Murphy
“They were knowledgeable, helpful & very patient.” – Nan McKown

On the downside, several reviews mention issues with communication, project delays, and lack of follow-up, leading to customer frustration.

Examples of negative reviews include:
“DO NOT USE THIS COMPANY!!!” – Mitch Basin
“Poor follow up communication.” – Gregory Behrendt
“The owner is untrustworthy and will overcharge you.” – Patrice Armbrister

Review Summary:
Positive Sentiments: Good customer service, helpful staff, a wide variety of flooring options, and ease of installation process.
Negative Sentiments: Issues with communication, delays in project completion, and billing concerns.

Additional Ratings:
BirdEye: 3.8 stars based on 22 reviews, reflecting similar trends of customer satisfaction but with significant concerns over communication and project management.
Total Lead Smart Rating: 5.3/10 – This rating is based on the overall customer satisfaction, quality of products, and the mixed feedback regarding service issues and unresolved complaints highlighted in the reviews.

Conclusion:
The Flooring Center – Flooring America in Las Vegas, NV, offers a diverse selection of flooring options and is praised for its customer service. However, potential customers should be cautious about the mixed reviews particularly regarding communication and project management before making a decision.

Member Since August 2024

Listing Id 317708

Contact Info

6356 S Pecos Rd, Las Vegas, NV 89120
(702) 637-0450
Lead Smart Rating :
5.3/10.0

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6356 S Pecos Rd, Las Vegas, NV 89120

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Reviews

Esperanza Cazares

3 months ago

Nice costumer service, and good prices

Jay Bank

11 months ago

Sid was friendly and extremely helpful on choosing the right flooring for my home.

Mitch Basin

a year ago

DO NOT USE THIS COMPANY!!! I SINCERELY wish that all these bad reviews would negatively impact their business as their business has impacted my life. Our condominium complex experienced water damage due to tree roots penetrating the water main line. This happened in January and the repairs are still not done. Yack construction recommended The Flooring Center on Pecos (see Yack Construction reviews). They told me to rush down to pick out my flooring, so I did (mind you they have very limited hours). This was in April. It is June and the job is still not completed. So I called to find out why. They said they just got the flooring ordered. So I called the Flooring Center, Sid said, part of it was Flooring Center’s fault for losing my order and half due to Yack construction for not submitting the “approval”.

Matt Dale

a year ago

The people we worked with were nice, so I do want to note that. Our entire house had to get floored and these guys did it. The initial install was alright except I noticed a few tiles under a lot of tension. I was told not to worry about it, but then the tile snapped under the tension a few weeks later. We’ve also had other spots that are buckling up now as pictured. It took months to just get them to come out and look. Then a couple months for them to order the replacement planks and then once they came back out they determined they ordered the wrong stuff. So a lot of time wasted for them to attempt to glue down the spots, which was not largely successful. I wouldn’t expect to have to call a flooring place out about a half dozen times to inspect and fix their work just two years after install.

Emanii Murphy

a year ago

I had my master bedroom, bathroom and closet flooded. It took forever to find flooring or the right place/people to get it done by. I came in here and let me say they made the process easy and seamless. Thank you so much to Ivette and Sid! I appreciate it. This is the place to get your floors done for an amazing price. My floors look amazing!

Nan McKown

2 years ago

My home flooded and one of the things that needed to be replaced/repaired was my flooring. They came out to do the measurements first and they were very friendly & professional. When I went to pick out the flooring, they were knowledgeable, helpful & very patient as I decided on the main floor vinyl planks & bathroom tile. They offered opinions when asked and made the experience so pleasant and easy. I highly recommend!!

GREGORY BEHRENDT

2 years ago

Is great selection of products but poor follow up communication

Luis Vega

2 years ago

Good place to buy,a lot of options, friendly services

Teresa Morla-Harden

3 years ago

Pretty good customer service great help a lot of patterns to choose from

Patrice Armbrister

3 years ago

The owner is untrustworthy and will overcharge you. Bad experience years ago. Stay away from this place!