Flooring and More in Lee's Summit, Missouri 64086

Flooring and More

1707 NE Rice Rd, Lee's Summit, MO 64086

4.7 (67 reviews)

Overview:
Flooring and More is a flooring store located in Lee’s Summit, MO, specializing in installation and sales of various flooring options including tile, carpet, and vinyl. The company is known for its customer-centric approach and efficient service.

Services Provided:
– Tile installation
– Carpet installation
– Vinyl flooring sales and installation
– Customer service and support

Timings:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (816) 524-0255
Website: http://flooringandmorekc.com/

Customer Reviews and Sentiment:
Flooring and More boasts a high rating of 4.7 stars based on 67 reviews across various platforms.

Positive feedback highlights the company’s exceptional customer service, timely delivery, and quality of installation. Customers have expressed satisfaction with the range of flooring options and the helpfulness of the sales team.

Examples of positive reviews include:
“Everyone at Flooring and More that I’ve worked with has been amazing, from the sales team to the installers.” – Hanna Oswald
“Wonderful to work with! Super timely!” – Julie Ungashick
“Flooring and More sold and installed my vinyl flooring and carpet. They came out right away and installed everything only took 3 days and they did a great job!” – Gordon

The negative feedback includes issues with customer service, specifically regarding damage during installation and communication failures.

Examples of negative reviews include:
“DO NOT USE this company. They damaged cabinets during the install.” – Mike Hay
“Id rate you higher but your commercials are hard to watch.” – William Hadiman

Review Summary:
Positive Sentiments: Exceptional customer service, timely installations, quality work, and a good range of flooring products.
Negative Sentiments: Issues with communication, installation damage, and unresolved customer service complaints.

Additional Ratings:
BirdEye: 4.7 stars based on 67 reviews, indicating a strong level of customer satisfaction despite some concerns.
Total Lead Smart Rating: 8.5/10. This rating reflects the overall positive sentiment and high ratings from numerous satisfied customers, tempered slightly by the isolated negative experiences.

Conclusion:
Flooring and More appears to be a reliable choice for flooring needs in Lee’s Summit, MO, with strong praise for their customer service and quality of work. However, potential customers should be aware of some past service issues reflected in a few negative reviews.

Member Since August 2024

Listing Id 318107

Contact Info

1707 NE Rice Rd, Lee's Summit, MO 64086
(816) 524-0255
Lead Smart Rating :
8.5/10.0

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Listing location

1707 NE Rice Rd, Lee's Summit, MO 64086

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Reviews

Hanna Oswald

2 months ago

Everyone at Flooring and More that I’ve worked with has been amazing, from the sales team to the installers. I have had tile and carpet done by them and I couldn’t be happier!

Julie Ungashick

5 months ago

Wonderful to work with! Super timely!

Mike Hay

6 months ago

DO NOT USE this company. They damaged cabinets during the install. Tried to come out and polish them. Never sent me final bill and we said the cabinets still aren’t fixed. Saleperson said they talking internally on what to do . Don’t hear anything then get a letter from attorney in the mail. I called the manager and he blamed it on us and we have parties. I have pictures showing otherwise as basement was still being painted at that time.

Jacque Dickey

a year ago

Joe is awesome

Gordon

a year ago

Flooring and More sold and installed my vinyl flooring and Carpet. Jim was who I worked with, He was Great! They came out right away and installed everything only took 3 days and they did a great job! Highly recommended!

Jeff

a year ago

Without a doubt best place in town to get flooring. Fantastic customer service after the sale as well.

William Hadiman

a year ago

Id rate you higher but your commercials are hard to watch. Why do you all sound like you hate talking about your company lol

David Baker

a year ago

We were forced to replace our basement flooring after a sump pump failure caused flooding. Joe at flooring& more was fantastic to work with even though he had to deal with a lot of the associated bs from our insurance company. And most importantly our new flooring looks better than I imagined, install went smooth, no issues all around. Will definitely be hitting this place up again whenever we need new flooring (or the ‘more’ part of what they sell).

Tracy Feuerstein

a year ago

They gave teachers free rugs for their classrooms. Very nice of them

Joe Herndon (Recreation Wholesale)

a year ago

Just wanted to say thanks to Ed and the team for helping with our disabled Nephew. They do all our flooring and have always gone above and beyond but this one was special. Thanks again.