Factory Surplus in Kansas City-MO, Missouri 64147

Factory Surplus

14330 U. S. Hwy 71, Kansas City, MO 64147

4.5 (190 reviews)

Overview:
Factory Surplus is a flooring store located in Kansas City, MO, specializing in a wide variety of flooring and tile products. The store caters to budget-conscious customers looking for quality flooring options.

Services Provided:
– Flooring Sales
– Tile Sales
– Customer Service
– Installation Services

Timings:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (816) 997-9350
Website: https://www.factory-surplus.com/

Customer Reviews and Sentiment:
Factory Surplus has a strong rating of 4.5 stars based on 190 reviews.

Positive feedback emphasizes the store’s affordability, variety of products, and commendable customer service. Customers have particularly praised the knowledge and assistance provided by staff members, especially Tommy Arello.

Examples of positive reviews include:
“Great store. They have items that give a quality look for less.” – Les Bro
“This is one of the best places to buy tiles… Tommy Arello is the guy with good knowledge about tiles.” – Dhanraj Ramdam

Negative sentiments mention issues with the quality of installation services and some poor customer interactions.

Examples of negative reviews include:
“I am so unhappy with how my new carpet was installed… Not professional AT ALL.” – HEATHER Thompson
“The manager is mean! No welcomes and talking rude.” – Mustafa Bayram

Review Summary:
Positive Sentiments: Affordable prices, great variety, knowledgeable staff, excellent customer service.
Negative Sentiments: Problems with installation quality, unprofessional behavior from management.

Additional Ratings:
BirdEye: 4.5 stars based on 190 reviews, indicating a positive trend overall, though not without its challenges.
Total Lead Smart Rating: 7.5/10. This rating reflects the solid customer satisfaction regarding pricing and product variety but acknowledges the concerns raised about installation quality and customer service issues.

Conclusion:
Factory Surplus appears to be a great choice for customers in Kansas City, MO, looking for affordable and diverse flooring options. However, potential buyers should be cautious regarding installation services and ensure they discuss their needs clearly with the staff before proceeding.

Member Since August 2024

Listing Id 315969

Contact Info

14330 U. S. Hwy 71, Kansas City, MO 64147
(816) 997-9350
Lead Smart Rating :
7.5/10.0

Get A Quote Claim

Listing location

14330 U. S. Hwy 71, Kansas City, MO 64147

Get Direction

Reviews

Les Bro

3 days ago

Great store. They have items that give a quality look for less. Nice and friendly staff.

Jenn Holzbaur

3 weeks ago

If you’re on a budget and need quality flooring and tile… this is the place to go!!! They have a great variety and by far the lowest prices in town!!!! Customer service is wonderful as well!!!!

Dhanraj Ramdam

a month ago

This is one of the best place to buy tiles for your home upgrade project. Especially Tommy Arello is the guy with good knowledge about tiles and ready to help you for everything you need it in the store. If he is not the owner, he deserves raise. Ask any questions to this guy ( Tommy Arello) about tiles he will help you happily. 5 stars are not enough to describe you Tommy.keep up your great work.

Juan Rey Casas

2 months ago

Excellent price

HEATHER thompson

3 months ago

Although in-store employees were friendly and easy to work with the “professional” installers are not. I am so unhappy with how my new carpet was installed. Visable seems every where, the tape used was left sticking above carpet in doorways and glue was stuck in the carpet. Not professional AT ALL.

Christopher Schweiger

5 months ago

Somewhat limited selection but they have fantastic prices on flooring and tile!!!

Vicky VanDyke

6 months ago

Absolutely love this place! Great selection of flooring 👍 …

Mustafa Bayram

11 months ago

Manager or the owner I don’t know the name but he is mean! No welcomes and talking rude and mean. I had a bad experience and will never go there. I went to pick up my second pallet and parked on the back and went inside he is staring at me and asking me “are you entering Walmart in the back ?? “ I told him Walmart does not deliver goods in the back! And there is no signs or directions! He likes giving orders and he does not know customers are not his workers. Management is sucks this location.

Denver Creason

a year ago

Like this store you can save a lot of money on tiling projects!

Nathan swett

a year ago

Never realized this place was open to the public they have so much flooring everything from tile lvt office carpet wood flooring and great prices. They even let you take some samples of tile home for free to see how it looks.