Stouts Carpet & Flooring

Cathy Kalish

a month ago

We would like to take this opportunity to thank Blake for his time, knowledge and expertise as we tried to navigate the process of choosing tile and carpet for our home remodel. Not only was he incredibly professional, he went above and beyond in every way to help us. Thank you Blake for your patience and kindness…!

stephen planty

7 months ago

Great place. I walked in looking for trowels for gluing down lvp. Had another companies shirt on and it did not bother them. They did not have the trowel to sell so they gave me a free one that comes with their glue bucket. Southern hospitality at it’s finest.

David Womack

10 months ago

An underwhelming experience; not the experts we needed. Don’t recommend them. My mom wanted new flooring in her bedroom so that she could roll her wheelchair easier. She had carpet. She decided on extending her hardwood floor and wanted to get it “matched” as close as possible to her current flooring. Since I live in Virginia, we decided to go with a local, professional flooring company. Together, she and I reached out to Stout’s in Oxford. We set up an estimate. A representative came out and did the measurements. He hardly spoke to my Mom. Several days later, we received a cost estimate. Mom agreed to the price. We scheduled the installation for a time where I could come in from Virginia and we could shift Mom’s home health care. I arrived and with some help we got all the furniture moved out of the bedroom for a Monday installation. No one showed up. Around 10am I called. I finally got a call back saying the installation was for Tuesday not Monday inferring that I had the wrong day. Since I had made a special trip and drove 800+ miles to be there that was certainly not the case. Frustrated, we shifted to Tuesday. When the installers did arrive, the color was off. Way off. We were told we agreed to the color. Mom and I did not remember any agreement?!? We relooked the email and they had attached a small ‘photo’ of the color swatch. Nowhere in the body of the email did the representative state to review and approve the color and/or the price. We did agree to the price but not the color. We did not install the flooring but returned it. My Mom was hit with a 25% restockage fee and a $75 freight fee. Mom still has carpet in her bedroom and has now given up on the idea of floors she can use easily with her wheelchair. We need experts to do something that most folks only do every 10-15 years or so. We were let down. Mom and I had made significant efforts to make this a smooth operation – I drove in and took time off from work; we moved all the furniture out of the room; we shifted home health care – all for nothing. Seems that my Mom paid for some estimators poor choice in color. Several times we heard, “…that’s how we always do it.”. No, that’s how you always do it. We don’t do “flooring” very often and that’s why we need the experts but Stout’s were not the experts they claimed to be.

Janice Walls

a year ago

Good customer service. Much flooring to choose from

Brian “Numba One” Davis

a year ago

This place has anything you need or can think of when it comes to flooring and friendly staff to help you find it.

Lynn Fleming

2 years ago

Stouts has the best customer service and quality craftsmanship that’s I’ve ever worked with. I would recommend them to everyone in the Oxford or surrounding areas- worth the drive from Memphis!! We worked directly with Corey Stout- best in the business!!

Quan Bongani

2 years ago

Every time I enter , I feel uncomfortable and unwanted inside their workplace! No one speaks and they look at me crazy! I work for a delivery service and they’ll have multiple packages… no one will offer to open the door nor hold it! I mean I know it’s my job but they need to better with interacting with others!!

Susan Ginger

2 years ago

People were nice. My friend got a good price on remnant carpet.

Jamie Mardis

2 years ago

Great place … Great people !

Elizabeth Alexander

2 years ago

Chris was very helpful.