Floor To Ceiling Store in Grand Rapids-MN, Minnesota 55744

Floor To Ceiling Store

1001 NW 4th St, Grand Rapids, MN 55744

3.8 (19 reviews)

Overview:
Floor To Ceiling Store is a flooring retailer located in Grand Rapids, MN. The company specializes in a wide variety of flooring options including vinyl, wood, and carpet installation services. With a customer-centric approach, they aim to deliver excellent service and quality work.

Services Provided:
– Vinyl flooring installation
– Wood flooring installation
– Carpet installation
– Flooring consultation

Timings:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (218) 327-1136
Website: http://www.floortoceiling-gr.com/

Customer Reviews and Sentiment:
Floor To Ceiling Store has received varied feedback across several review platforms.

Google Reviews: 3.8 stars based on 19 reviews.

Positive feedback emphasizes the friendly and helpful service, quality of work, and quick response times.

Examples of positive reviews include:
“Everyone was very friendly and helpful. They are very responsive.” – Joan Peterson
“Bob and his crew were great to work with.” – Amy Dolan
“The service we received was very professional and their work was superior.” – Nancy Mundale

However, complaints have been raised regarding customer service and pricing.

Examples of negative reviews include:
“Waited over an hour, never got waited on.” – David Simons
“Out of their minds expensive.” – Dave Preble
“They needed to come out several times to redo work.” – Kit Cone

Review Summary:
Positive Sentiments: Friendly staff, responsive service, quality installation, and professional behavior.
Negative Sentiments: Issues with wait times, high pricing, and unresolved service calls for rework.

Additional Ratings:
BirdEye: 3.8 stars based on 19 reviews, showing consistent customer experiences.
Total Lead Smart Rating: 6.5/10. This score reflects the overall customer satisfaction but accounts for significant concerns regarding service responsiveness and pricing issues.

Conclusion:
Floor To Ceiling Store in Grand Rapids, MN, is recognized for its quality flooring solutions and friendly service. Potential customers should consider both the positive experiences and the reported concerns about customer service and pricing when making a decision.

Member Since August 2024

Listing Id 312062

Contact Info

1001 NW 4th St, Grand Rapids, MN 55744
(218) 327-1136
Lead Smart Rating :
6.5/10.0

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1001 NW 4th St, Grand Rapids, MN 55744

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Reviews

Joan Peterson

a year ago

Everyone was very friendly and helpful. They are very responsive.

Gail Jasmer

2 years ago

Good service

jody swanson

3 years ago

Friendly, helpful, and attentive service.

Kit Cone

3 years ago

We had vinyl flooring installed on one floor and steps. The work was mostly acceptable but they needed to come out several times to redo work on the stairs as well a couple of other minor problems. Understanding that this work was done two years ago, when I asked them to come back this winter to attach several baseboards which had never been reattached correctly after their work they informed me that there would be charge. We are talking about less that 1/2 hour using a nail gun to secure 6-7 boards.

David Simons

3 years ago

Waited over a hour never got waited on, the sales person never even acknowledged that we were in the store. Would not go back!

Dave Preble

4 years ago

Out of thier minds expensive

Amy Dolan

4 years ago

Bob and his crew were great to work with. They have many flooring options to choose from and Bob made the pricess simple. They were quick at ordering and installing the floors and counter tops We’ll use them again.

Patrice Curtiss

4 years ago

Love this place! We had a family emergency and needed flooring on short notice. Bob at Floor to Ceiling came through for us, as he has done before. The quality of work was excellent, and we appreciated his help so very much!

Nancy Mundale

4 years ago

CJ and Brady came to install carpet in two rooms and vinyl in another. The service we received was very professional and their work was superior to any we have received in the past. Eric is who sold us the carpet and vinyl and he was awesome in getting everything lined up to have everything installed in a very fast time frame. I will recommend Floor to curling to everyone. Thank you thank you thank you. I can’t say enough how pleased we are

Cheryl Schrom

5 years ago

Just finished getting new wood floors and tile floors in our entire main level. Floor to Ceiling was really awesome helping me make good decisions for our home. They worked out how to make eveything even (tile to wood without a level change). I thought we could do the tile ourselves, and after one room I decided we should have a pro do the job, they helped line up someone to do the tile. They helped with everything and the results are awesome – and everthing was done really quickly.