Cloquet Flooring in Cloquet, Minnesota 55720

Cloquet Flooring

1504 S MN-33, Cloquet, MN 55720

4.5 (13 reviews)

Overview:
Cloquet Flooring is a flooring store located in Cloquet, Minnesota, specializing in a variety of flooring solutions, including laminate and carpets. The company prides itself on fast service and accommodating customer needs.

Services Provided:
– Laminate flooring installation
– Carpet installation
– Flooring consultation
– Customer service

Timings:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (218) 879-5533
Website: https://cloquetflooring.com/

Customer Reviews and Sentiment:
Cloquet Flooring has an overall positive reputation with a rating of 4.5 stars based on 13 reviews.

Positive feedback highlights the company’s quick service, good pricing, quality workmanship, and accommodating nature. Customers have particularly praised individual installers and the professionalism of the staff.

Examples of positive reviews include:
“Fast service, good pricing, very accommodating. Highly recommended!” – Ed Woodruff
“Cloquet Flooring installed laminate flooring in our living room… The entire process went smoothly and we highly recommend this business!” – Hannah Trembath
“True professionals with great customer service and fast turnaround.” – Julie Takkunen

On the other hand, some customers have expressed dissatisfaction with communication and service delays.

Negative sentiments include:
“Terrible customer service… They never showed and never called either.” – Jenna Dian
“I left a message and was told someone will return my call that evening. They didn’t.” – Gary Harley

Review Summary:
Positive Sentiments: Fast service, good pricing, professionalism, quality installation, and accommodating staff.
Negative Sentiments: Poor customer service, communication issues, and delays in service.

Additional Ratings:
Google Reviews: 4.5 stars based on 13 reviews, indicating strong overall customer satisfaction with noted areas for improvement.
Total Lead Smart Rating: 7.5/10, reflecting a positive overall experience weighed against some customer communication complaints.

Conclusion:
Cloquet Flooring is a commendable choice for flooring services in Cloquet, MN, known for its quick service and quality workmanship. However, prospective customers should remain cautious about communication practices as highlighted in some reviews.

Member Since August 2024

Listing Id 304564

Contact Info

1504 S MN-33, Cloquet, MN 55720
(218) 879-5533
Lead Smart Rating :
7.5/10.0

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Listing location

1504 S MN-33, Cloquet, MN 55720

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Reviews

Ed Woodruff

a month ago

Fast service, good pricing, very accommodating. Highly recommended!

Hannah Trembath

a year ago

Cloquet Flooring installed laminate flooring in our living room, kitchen, and laundry room. The installer, Justin, did a fantastic job! The entire process went smoothly and we highly recommend this business!

Jenna Dian

2 years ago

Terrible customer service. I ordered my carpet at the end of October and was told it would be installed the beginning of November, still waiting. Additionally, they never call back when they say they will. Their communication is awful. We were told on two separate dates someone would come to install the carpet, so we had someone here to let them in and moved all our furniture. They never showed and never called either. At this point trying to decide if I should just cancel my order. If you have any sort of timeline, DO NOT use this company.

Gary Harley

3 years ago

My wife and I bought carpet from Cloquet Flooring. We had a date set for installation. We were told that we would receive a phone call the day before installation as for what time the installer would be there. Reason for the phone call so I could take my bed apart and get it out of the way. I had just sat down to a hot breakfast there was a knock on the door. It was the installer. He had to wait for a half hour while I took the bed apart. Then I got to a cold breakfast. The installer was understanding as for how I felt. Jake the installer did a great job. The carpet looks good. I really think that was very inconsiderate of Cloquet Flooring for not returning my call after I called them the evening before. I left a message and was told someone will return my call that evening. They didn’t. That’s the reason for the three star’s.

Kristi Beare

3 years ago

Love the employees

Peter Angelos

4 years ago

Fine quality environmentally responsible floor covering with good friendly service

Don Jacobs

4 years ago

The man working there was soo helpful!!!

Julie Takkunen

5 years ago

True professionals with great customer service and fast turn around. Thank you!

Shelly Riordan

5 years ago

Friendly Staff !!!

Cloquet Flooring