Flooring America of Grand Rapids MI

Overview:
Flooring America of Grand Rapids MI is a reputable flooring store located in Wyoming, MI. The company specializes in providing a wide range of high-quality flooring solutions, including carpet and hardwood flooring, and is well-known for its outstanding customer service and professional installation.

Services Provided:
– Carpet sales and installation
– Hardwood flooring sales and installation
– Expert consultation and customer support
– Competitive pricing and deals on flooring products

Timings:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (616) 222-1188
Website: http://www.flooringamericagr.com/

Customer Reviews and Sentiment:
Flooring America of Grand Rapids MI has received positive feedback from customers, reflected through its Google Reviews rating of 4.4 stars based on 175 reviews.

Positive sentiments emphasize the company’s customer service, quality of products, and installation professionalism.

Examples of positive reviews include:
“Flooring American will go beyond to help you make the right choice…” – Rick Mcguire
“We are very happy and satisfied! Highly recommend Flooring America…” – Rod S
“From the prices to the quality of the hardwood flooring, it exceeded our expectations…” – Sandra Birmingham

On the other hand, one notable complaint highlighted a lack of effective customer service and follow-through, warning customers about the importance of not paying in full until satisfied:
“Our experience has been very unsatisfactory. Customer service is non-existent…” – Pat Hoffman

Review Summary:
Positive Sentiments: High-quality products, excellent customer support, professional installation services, competitive pricing.
Negative Sentiments: Issues with follow-through in customer service and communication.

Additional Ratings:
Google Reviews: 4.4 stars based on 175 reviews, indicating strong satisfaction among customers with only a few concerns.
Total Lead Smart Rating: 8.0/10, reflecting high customer satisfaction and quality service, tempered by isolated complaints about customer service.

Conclusion:
Flooring America of Grand Rapids MI stands out as a solid choice for flooring solutions in Wyoming, MI. With a focus on quality and customer satisfaction, the company is highly recommended by many customers, though potential clients should be mindful of a few negative experiences regarding customer service follow-through.