Hagerstown Floors

Tonee Johnson

2 months ago

OUTSTANDING SERVICE! From beginning to end, Jamie was very quick to get me on the schedule and have my carpet replacement completed, and he was incredibly respectful, as was Dave. Danny and Jason were both extremely helpful and kind and did a wonderful job laying the new carpet. The quality of this new carpet is AMAZING! Thank you all!!

James Ladson

4 months ago

I love your business and I will always love you my landlord Big Al

James Ladson

a year ago

I give you a five stars because you are a landlord and you do a great job fixing and repairing thing for us thank you

Julie Oakes

2 years ago

Very happy with the service! They were on time and that’s a big plus! Definitely will use them for future services!

jace converse

2 years ago

I made a down payment on a carpet to be bound and cut. They were supposed to call me when it arrived. I thought it might have taken a long time because of the shipping delays in this country. When it got to 3 months, I called and they pretended not to know anything about it or have a record of it. I brought in my copy of the contract and they said they would get the carpet cut in a week or two. Again no one called me and I got in touch with the owner who said I could get my down payment back. When I went in someone I had never seen or talked to insisted that messages were left for me and I hung up when they called me. That was a complete lie. I said okay if you have the carpet I’ll take delivery and all you have to do is remove the old rug and lay the new one. That was refused even though the initial salesman promised to lay the new carpet. I don’t think they really had the carpet I ordered and that is why they refused to install it. They just wanted to keep the down payment which is pathetic as it is a relatively small amount . I think you must have to promise to lie to customers in order to work there.

say mckay

2 years ago

My husband and I just bought our first house and the hardwood floors definitely needed some love. We called Hagerstown floors and spoke with Jamie who was very friendly and scheduled and consultation for the next day. He was right on time, very professional and wrote up a quote while he was at our house. They were able to start the job two days later and did an amazing job refinishing our hardwood floors. Their team was very friendly and got the job done in a few days. I have already recommended them to friends and family and will continue to do so.

David Perez

2 years ago

Im 100% sure after i post these pictures or there google page after exchanging words wit there owner John Kennedy(cant make it up) for lack of unprofessionalism i mean work ethic social skills i had to wait 4 days to finish my home constant wit back an forth an sends 1 guy when he was done i had a lil mice run around my third floor no where else in the home just 3 floor Now after being an exterminator for 7 years and owning snakes threw the years i could tell you this was a store bought mouse an place in my home For the retaliation of the reviews and pictures I left

seth mills

3 years ago

If you are going to have work performed by this company, I would STRONGLY recommend being present throughout the entirety of the job. In my recent experience with the company, the proposal formulated from the beginning was not adhered to at first. Long story short, had I not been present when the flooring installation guys arrived to replace rotted, saturated flooring, they would’ve simply covered it up and moved on. I’m more than willing to give my honest experience with anyone interested in learning of what happened. Simply shoot me an email or leave your email and I’ll message you. Side-praise: The subcontractors who installed the carpet did a phenomenal job. The carpet was well tucked and solid overall.

Gabrielle Abell

3 years ago

I highly reccomend the Folks at Hagerstown Floors. My renters had damaged my floors so badly I didnt think it possible to save them . Jami at Hagerstown Floors gave me a great price and his crew did an excellent job refinishing my 100 year old floors. I couldnt have been more pleased. Good communication, great price and a fantastic restoration! Bravo!

Frances Penner

3 years ago

Hi there, We had Hagerstown Floors do our kitchen. They were very helpful getting us samples of flooring that I couldn’t find anywhere else and ordered in samples multiple times. The price was fair and the workers who installed the floor were very careful moving the appliances on and off our hardwood floors and showed me how the pattern would look laid in different ways. They did a great job installing the vinyl floor and cleaning up. Our kitchen is not large and very chopped up so this was not an easy install. So why only three stars? The new kitchen floor is a quarter inch higher than the floor it meets in the dining room. They provide a flat threshold. My husband wanted to install some wall molding and asked if they would just leave the threshold and we would install. That was a mistake, we should have let them install the threshold, reject the threshold once down and ask for a reducing threshold, but we didn’t. So once we realized the threshold they provided was not going to work we called but they already had their money so I was told they would talk to the workers and the suppliers and they could have another made but there would be a charged and they would get back with us, which they never did. Now if this was a threshold you could buy at one of the home improvement stores it wouldn’t be a big deal but our threshold was over eight feet long, it was custom. So we found a woodwork shop in Hagerstown and had one custom made that reduces the height so you don’t catch your toe every time you walk from one room to the other. We could have went back and paid Hagerstown Floors again for a custom red oak threshold but we didn’t want to give them any more money since they didn’t get back with us or try to work the problem out. Hope this helps someone in the future. But once again let me state, they are nice people, the workers are good and careful so just make sure you have what you want before the final payment.