Universal Carpet & Flooring By Floorco in Baltimore, Maryland 21237

Universal Carpet & Flooring By Floorco

9008 Yellow Brick Rd A Unit A, Baltimore, MD 21237

4.4 (39 reviews)

Overview:
Universal Carpet & Flooring By Floorco is a flooring store located in Baltimore, MD. The company specializes in providing a variety of flooring solutions, including sales and installation services for different types of flooring and carpets.

Services Provided:
– Flooring sales
– Floor installation
– Carpet sales
– Floor repairs

Timings (Example: Monday to Saturday 9 AM to 5 PM):
Monday to Saturday 9 AM to 12 PM

Contact Information:
Phone: (410) 324-0538
Website: www.universalcarpetandfloor.com

Customer Reviews and Sentiment:
Universal Carpet & Flooring By Floorco has received a commendable evaluation across various platforms:

Google Reviews: 4.4 stars based on 39 reviews.

Positive feedback highlights the company’s professionalism, friendly service, and competitive pricing. Customers appreciate the talented staff and their commitment to quality work.

Examples of positive reviews include:
“Amazing, Professional, Friendly and Very Hard workers!” – Lauren N.
“Great place good prices great people” – William Schlee
“I feel like I’m part of a family” – Ashley Beverly

Conversely, negative sentiments express dissatisfaction with customer service and operational hours, specifically about delays and handling of customer queries.

Negative sentiments are illustrated by these comments:
“They don’t care about the customer’s at all” – Dean W
“Complete waste of time on the phone and the drive” – Patrick Ruble

Review Summary:
Positive Sentiments: Professionalism, friendliness, quality of work, good pricing.
Negative Sentiments: Poor customer service, issues with operational hours, unhelpful staff.

Additional Ratings:
BirdEye: 4.4 stars based on 39 reviews, reflecting a similar trend of customer satisfaction.
Total Lead Smart Rating: 7.7/10

Conclusion:
Universal Carpet & Flooring By Floorco appears to be a reliable choice for flooring services in Baltimore, MD, known for its quality work and friendly staff. However, potential customers should consider the mixed reviews regarding customer service and operational hours before visiting.

Member Since August 2024

Listing Id 299162

Contact Info

9008 Yellow Brick Rd A Unit A, Baltimore, MD 21237
(410) 324-0538
Lead Smart Rating :
7.7/10.0

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Listing location

9008 Yellow Brick Rd A Unit A, Baltimore, MD 21237

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Reviews

Lauren N. (Makeuplovielauren)

3 months ago

Amazing, Professional, Friendly and Very Hard workers! They can do anything that can hit the floor, and repairs and more! Brian aka (Bman) is an extremely talented perfectionist hard worker, who worked with Ron and Thomas. They are the best trio you can possibly get out of a flooring Company!

Dean W

4 months ago

They don’t care about the customer’s at all in particular rich…that’s right old guy behind the desk all day always mad and he will mess your money up if you let him.

Patrick Ruble

4 months ago

Called on a Friday and was left on hold for over 10 minutes to be told the hours on Saturday at until 12 noon and they sell to the general public. Drove from Arbutus to their front door someone was inside, they have a sign stating customers go out back. So we go out back and the door was locked. All signs say until noon on Saturday. We got there at 1130am. Complete waste of time on the phone and the drive to a place with fluid hours apparently. Thankfully they have competitors on Pulaski hwy that are open on Saturdays that love making money.

yanci muñoz

10 months ago

Excellent

William Schlee

a year ago

Great place good prices great people

Miguel Caceres

3 years ago

This place is very nice

Ashley Beverly

3 years ago

I been a loyal supporter for 18 years I feel like I’m part of a family

steven 21014

3 years ago

Great service and prices

Nicholas La Forest

4 years ago

Ask for Jerry. He is super helpful and they have great prices.

Carlos Alberto Rivas

4 years ago

Everything to equip houses either with floors or carpet

Universal Carpet & Flooring By Floorco