Capozza Floor Covering Center

Overview:
Capozza Floor Covering Center is a flooring store located in Portland, ME. They offer a broad range of flooring options, including tiles for various spaces such as bathrooms, kitchens, and laundry rooms, as well as design assistance to help customers choose the right materials.

Services Provided:
– Tile selection and installation
– Design consultation and guidance
– Sales of various flooring materials
– Customer service and vendor coordination

Timings:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (207) 797-7635
Website: https://capozzaflooring.com/?y_source=1_MTQ4ODkyNDQtNzE1LWxvY2F0aW9uLndlYnNpdGU%3D

Customer Reviews and Sentiment:
Capozza Floor Covering Center has received positive and mixed reviews across various platforms:
Google Reviews: 4.5 stars based on 44 reviews.

Positive feedback emphasizes the store’s knowledgeable staff, wide variety of products, effective communication, and overall customer experience.

Examples of positive reviews include:
“Wonderful staff and accommodating to my needs. Tremendous selection of tile.” – John Murray
“Wonderful people to work with. Excellent care and compassion from Melissa the front desk.” – Erik Denton
“They had a wide variety of designs and materials to choose from.” – Rebecca DeCosta

Negative sentiments highlight issues with customer service and project management, including problems with deposits and scheduling.

Examples of negative reviews include:
“Take an $18000 deposit but don’t schedule any install.” – Kate Gomprecht
“Unprofessional customer service.” – William Bruce

Review Summary:
Positive Sentiments: Knowledgeable staff, wide variety of products, helpful service, good communication.
Negative Sentiments: Issues with customer service, deposit handling, project delays, and high pricing.

Additional Ratings:
BirdEye: 4.5 stars based on 44 reviews, indicating a strong overall customer satisfaction, albeit with some concerns expressed regarding service reliability.
Total Lead Smart Rating: 7.3/10. This rating reflects generally positive customer sentiment but is tempered by notable complaints about service and handling of deposits.

Conclusion:
Capozza Floor Covering Center is a well-regarded choice for flooring solutions in Portland, ME, appreciated for their product variety and knowledgeable staff. However, potential customers should exercise caution and inquire thoroughly about service commitments and project timelines, considering the mixed feedback regarding customer service and project execution.