BG Hardwood Direct in Bowling Green, Kentucky 42101

BG Hardwood Direct

133 Dishman Ln, Bowling Green, KY 42101

3.2 (9 reviews)

Overview:
BG Hardwood Direct is a flooring store located in Bowling Green, KY. The company specializes in selling various types of flooring, including laminate and carpet, and serves both individual and commercial clients in the area.

Services Provided:
– Laminate flooring installation
– Carpet selection and installation
– Flooring material sales

Timings:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (270) 840-6500
Website: http://bghardwood.net/

Customer Reviews and Sentiment:
BG Hardwood Direct has received mixed reviews across various platforms:

Google Reviews: 3.2 stars based on 9 reviews.

Positive feedback highlights the variety of flooring options and good customer service from specific staff members.

Examples of positive reviews include:
“Excellent” – Miguel Juan
“Good selection” – Richard Guffy
“I am a builder in Bowling Green and surrounding areas and we send all of our customers to BG Hardwood.” – Alex Thomas

However, several complaints detail significant issues with poor communication, scheduling, and project delays.

Examples of negative reviews include:
“Original estimate was doubled, project was 2 months over schedule…” – price03
“The man NEVER showed up and neither one have yet to call me back.” – Pamela Howard
“They were 2 hours late delivering the product…” – Kinny Landrum

Review Summary:
Positive Sentiments: Variety of flooring choices, quality of service from specific staff members, and a good reputation among builders in the area.
Negative Sentiments: Poor communication, frequent project delays, unprofessional behavior, and discrepancies in pricing.

Additional Ratings:
BirdEye: 3.2 stars based on 9 reviews, reflecting similar trends of customer satisfaction but with consistent complaints regarding service quality and communication.
Total Lead Smart Rating: 4.5/10. This rating reflects the mix of positive feedback regarding product selection and the significant number of negative experiences related to service and communication issues.

Conclusion:
BG Hardwood Direct offers a wide selection of flooring options but struggles with customer service consistency and project management. While some customers have had positive interactions, potential clients should approach with caution considering the repeated issues reported regarding scheduling and communication.

Member Since August 2024

Listing Id 300945

Contact Info

133 Dishman Ln, Bowling Green, KY 42101
(270) 840-6500
Lead Smart Rating :
4.5/10.0

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Listing location

133 Dishman Ln, Bowling Green, KY 42101

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Reviews

price03

4 months ago

Summary: Original estimate was doubled, project was 2 months over schedule and they smoked in our home Please do not utilize this business. We asked them to convert carpet to laminate and the original estimate was about $3000. They ordered the material WITHOUT viewing our house first. After ordering it, we had to contact them multiple times to see if anything was being done and that was the only time that the project moved forward. After the material arrived, the contractors (that they hired) said they couldn’t get started because BG Hardwood should have came to see the house before ordering the materials. This is when the estimate more than doubled to a total of $7000 because they said we never told them we had stairs (my wife confirms we told them this). New materials were ordered with us having to call and check the status almost daily. The contractors came back to install it where we found out they were smoking in our home Do not go with this company

Pamela Howard

11 months ago

Went in there and picked out the laminate flooring I’m wanting and guy takes down my information to come and measure floors. About 5 days later I went over there again to look at carpet and to find out when they are coming to measure the floors. A different man was helping me this time. He says give me your name, number and address again because he said that guy I first talked to was forgetful. He then told me he’d be at my house about 8:30 the next morning. Well the man NEVER showed up and neither one have yet to call me back. What, do you have to beg people to do their job these days?? Not me I’ll take my business elsewhere. Why even have a business if your not going to run it like you should? Do I have to remind you without customers you are no business. I will spend my money elsewhere.

Miguel Juan

a year ago

Excellent

Richard Guffy

2 years ago

Good selection

Alex Thomas

3 years ago

I am a builder in Bowling Green and surrounding areas and we send all of our customers to BG Hardwood. We enjoy working with them on all of our projects and they have an enormous selection to choose from. Have been using them for 5 years and will continue for the foreseeable future.

Kinny Landrum

4 years ago

They were 2 hours late delivering the product for the installer to lay my floors. When I called and asked why the delivery was taking so long, the lady who answered the phone replied we are slammed and will be there when we can. Prices were fair and reasonable and the installers was great! However, the courtesy of a phone letting me know the situation versus leaving me to wonder is not acceptable and poor customer service.