ICC Floors Plus

Overview:
ICC Floors Plus is a flooring store located in Indianapolis, IN, dedicated to providing a wide range of flooring solutions. They offer a variety of flooring products and have garnered attention for their customer service and quality workmanship.

Services Provided:
– Flooring installation
– Product selection assistance
– Countertops and walk-in shower solutions
– Financing options for larger projects

Timings:
Monday to Saturday 9 AM to 6 PM

Contact Information:
Phone: (317) 813-0931
Website: http://www.iccfloors.com/

Customer Reviews and Sentiment:
ICC Floors Plus has a mixed reputation with a rating of 3.8 stars based on 176 reviews.

Positive feedback emphasizes the quality of the products and the professionalism of the staff. Customers highlighted the friendly nature of the employees and their willingness to assist with questions.

Examples of positive reviews include:
“ICC did such a great job with our flooring!!” – Jennifer Frank
“Super friendly and very patient with all of my questions.” – R H
“Excellent quality and service. The selection they have beats everyone else.” – J.C. Welch

Conversely, there are several negative sentiments regarding pricing and customer service. Complaints primarily center around order issues and a lack of clear communication about quotes and financing.

Examples of negative reviews include:
“Their pricing just makes you want to say ‘Bless your little hearts’.” – Chris Martin
“Would give zero stars if I could. Messed up our order, then blew us off.” – Patrick Sanders
“I probably asked 5 different employees about financing options. Not 1 person could tell me.” – Cheri Tolley

Review Summary:
Positive Sentiments: High-quality products, friendly and helpful staff, good installation service, and a wide selection of flooring options.
Negative Sentiments: Concerns about pricing, order mishaps, and inadequate communication on quotes and financing options.

Additional Ratings:
BirdEye: 3.8 stars based on 176 reviews, which underscores the mixed feedback from customers.
Total Lead Smart Rating: 6.2/10. This rating reflects a balanced view of customer satisfaction coupled with notable issues of communication and order fulfillment.

Conclusion:
ICC Floors Plus is a viable option for those seeking flooring solutions in Indianapolis, IN, known for its product quality and staff dedication. However, prospective customers should be cautious about potential communication issues and pricing concerns based on the mixed reviews.