Overview:
Innovative Surfaces, located in Crestwood, IL, is a flooring store specializing in a wide variety of flooring options, including tiles and carpets. The business, previously known as Walker Carpet & Tile / Westcott Hindmarsh, has earned a reputation for its exceptional customer service and product selection.
Services Provided:
– Flooring installation
– Tile selection and sales
– Customer consultations
– Product guidance and support
Timings:
Monday to Saturday 9 AM to 5 PM
Contact Information:
Phone: (708) 389-7300
Website: http://www.innovativesurfaces.co/
Customer Reviews and Sentiment:
Innovative Surfaces has received overwhelmingly positive reviews with a rating of 4.8 stars based on 23 reviews across various platforms.
Positive feedback highlights the staff’s helpfulness, product selection, and customer service. Some testimonials include:
“Great selection of tiles and the employees are wonderful.” – Lexi
“Knowledgeable staff, and so helpful plus an excellent selection of products.” – Robin Priddy
“Excellent service and great selection.” – James Hutchins
The most significant complaint came from a reviewer expressing frustration over communication issues, stating, “Sent multiple quote requests, called during business hours and left voicemails.” – Amirah Taqi
Review Summary:
Positive Sentiments: Helpful staff, excellent product selection, great customer service, pressure-free shopping experience.
Negative Sentiments: Communication issues and difficulty obtaining quotes.
Additional Ratings:
BirdEye: 4.8 stars based on 23 reviews, reflecting strong customer satisfaction.
Total Lead Smart Rating: 8.5/10. This rating is based on a significant number of positive reviews showcasing strong customer service and product knowledge, although the mentioned communication issues slightly detract from the overall score.
Conclusion:
Innovative Surfaces stands out as a highly regarded flooring store in Crestwood, IL, known for its commendable customer service and extensive product range. However, potential customers should be aware of the noted communication challenges when reaching out for quotes or inquiries.
Member Since August 2024
Listing Id 305984