Innovative Surfaces (formerly Walker Carpet & Tile / Westcott Hindmarsh) in Crestwood, Illinois 60418

Innovative Surfaces (formerly Walker Carpet & Tile / Westcott Hindmarsh)

4707 138th St, Crestwood, IL 60418

4.8 (23 reviews)

Overview:
Innovative Surfaces, located in Crestwood, IL, is a flooring store specializing in a wide variety of flooring options, including tiles and carpets. The business, previously known as Walker Carpet & Tile / Westcott Hindmarsh, has earned a reputation for its exceptional customer service and product selection.

Services Provided:
– Flooring installation
– Tile selection and sales
– Customer consultations
– Product guidance and support

Timings:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (708) 389-7300
Website: http://www.innovativesurfaces.co/

Customer Reviews and Sentiment:
Innovative Surfaces has received overwhelmingly positive reviews with a rating of 4.8 stars based on 23 reviews across various platforms.

Positive feedback highlights the staff’s helpfulness, product selection, and customer service. Some testimonials include:
“Great selection of tiles and the employees are wonderful.” – Lexi
“Knowledgeable staff, and so helpful plus an excellent selection of products.” – Robin Priddy
“Excellent service and great selection.” – James Hutchins

The most significant complaint came from a reviewer expressing frustration over communication issues, stating, “Sent multiple quote requests, called during business hours and left voicemails.” – Amirah Taqi

Review Summary:
Positive Sentiments: Helpful staff, excellent product selection, great customer service, pressure-free shopping experience.
Negative Sentiments: Communication issues and difficulty obtaining quotes.

Additional Ratings:
BirdEye: 4.8 stars based on 23 reviews, reflecting strong customer satisfaction.
Total Lead Smart Rating: 8.5/10. This rating is based on a significant number of positive reviews showcasing strong customer service and product knowledge, although the mentioned communication issues slightly detract from the overall score.

Conclusion:
Innovative Surfaces stands out as a highly regarded flooring store in Crestwood, IL, known for its commendable customer service and extensive product range. However, potential customers should be aware of the noted communication challenges when reaching out for quotes or inquiries.

Member Since August 2024

Listing Id 305984

Contact Info

4707 138th St, Crestwood, IL 60418
(708) 389-7300
Lead Smart Rating :
8.5/10.0

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4707 138th St, Crestwood, IL 60418

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Reviews

Chuck Mac

3 months ago

I need some square black and brown tiles to repair a bathroom floor. Of course no one has black or brown square tiles, only white. Anyway, I stopped here on a recommendation of another tile shop, and they had about 10 squares left over from another order. They’re not perfect, but it’s close enough. Oh, and they gave them to me for free!

Lexi

a year ago

Great selection of tiles and the employees are wonderful. So helpful if you need them, but let you browse unbothered otherwise. Have bought from here a few times and was very satisfied with our purchase.

James Hutchins

2 years ago

I needed some flooring for my investment properties and found everything I needed at Innovative Surfaces. Excellent service and great selection. Very helpful staff gave me all the attention I needed. I’ll be shopping here for all my future projects.

Robin Priddy

2 years ago

Knowledgeable staff, and so helpful plus an excellent selection of products. I appreciated the time they took and specific guidance for my project even though it wasn’t a very big one. I also was very happy to spend my money at a locally owned business.

Carl Ivan

2 years ago

They always have what I need.

Akhil Gola

2 years ago

After comparing multiple options, I went with innovative for my flooring needs. The service and product was top notch, the rates were reasonable, and I’m very happy with the way it turned out.

Jaime G

3 years ago

Been coming here since they were walker tile come here for all my tile always got good prices and tile.employess are awesome and have great knowledge of what you need and I do recommend coming here ..Will update after I install my tile i purchased..

Mi kor

3 years ago

This place is great 👍 answered all of my questions with patience and made sure that I completely understood what my choices were without pressure. Even let me bring home 2’x 2′ sample boards. No deposit. All within the price range of the big box stores which have zero customer service. If you need guidance and WONDERFUL CUSTOMER SERVICE, then this is the place for you 😊

Amirah Taqi

4 years ago

Sent multiple quote requests, called during business hours and left voicemails. Is this company still in business?

Terence Flynn

4 years ago

Best selections in most floorings. Easy going, no pressure, all service approach. A Fountain of information and resources to bring your vision Home. Thanks Dan for all your patience and help.