Carpet Express in Dalton, Georgia 30720

Carpet Express

3068 North Dug Gap Rd SW, Dalton, GA 30720

4.7 (275 reviews)

Overview:
Carpet Express is a flooring store located in Dalton, GA. The company specializes in providing a wide range of flooring options, including carpets and vinyl, catering to various customer needs and budgets.

Services Provided:
– Carpet sales
– Vinyl flooring sales
– Quick shipping and delivery
– Personalized customer service
– Flooring installation (implied through customer references)

Timings:
Monday to Saturday, 9 AM to 5 PM
Closed on Sundays

Contact Information:
Phone: (800) 922-5582
Website: www.carpetexpress.com

Customer Reviews and Sentiment:
Carpet Express has garnered positive feedback across multiple platforms:

Google Reviews: 4.7 stars based on 275 reviews.

Positive feedback applauds the company’s exceptional customer service, fast delivery, and competitive pricing. Customers have highlighted their satisfaction with the quality of products and the helpfulness of the staff.

Examples of positive reviews include:
“I highly recommend this company…friendly and knowledgeable.” – leta Freeman
“Excellent service. Carpet arrived on time!” – angela frisby
“Gabriel was super helpful, and our flooring order showed up next day.” – Kyle Jennings

A few criticisms mention issues such as scheduling delays and minor measuring errors, indicating room for improvement in their operational procedures.

Review Summary:
Positive Sentiments: Excellent customer service, quick shipping, unbeatable prices, high-quality products, knowledgeable staff.
Negative Sentiments: Occasional scheduling delays and measuring errors, but overall a good experience.

Additional Ratings:
BirdEye: 4.7 stars based on 275 reviews, reflecting a trend of high customer satisfaction.
Total Lead Smart Rating: 8.8/10. This rating is based on the high overall customer satisfaction, quality of service, and a minor number of operational complaints. The majority of reviews reflect a positive experience, but the few issues noted suggest areas for further refinement.

Conclusion:
Carpet Express appears to be a reliable choice for flooring needs in Dalton, GA, with many customers praising their outstanding service and product quality. However, potential customers may want to be aware of occasional scheduling concerns noted in some reviews.

Member Since August 2024

Listing Id 306388

Contact Info

3068 North Dug Gap Rd SW, Dalton, GA 30720
(800) 922-5582
Lead Smart Rating :
8.8/10.0

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Listing location

3068 North Dug Gap Rd SW, Dalton, GA 30720

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Reviews

Karl Seidman

a week ago

Liked the salesman, Bryson, but the measurer seemed to be pushing getting new flooring in a bedroom where I want to relocate living room planking that is less than a year old. In new job, totally changed, there were errors regarding measuring for quarter round, and problems with scheduling the measurer/installer. Excellent job, but too many little mistakes and scheduling delays to call them thoroughly professional.

leta Freeman

3 weeks ago

I highly recommend this company. I was looking to carpet a 650 sq. ft. room. I haven’t bought carpet for years and was blown away by the astronomical prices being charged by some companies. Carpet Express is the perfect name for this company. They have carpet for every price point. The staff is friendly and knowledgeable. They Fed ex overnighted me some samples to help me make a choice. I settled on a good quality pice of carpet for 1/2 of other quotes I received. It was shipped and arrived the next day. I was surprised at the high quality of the carpet given what I paid for it. The carpet is down now and my room looks gr8. Thank you so much carpet express.

Rajesh Deenadayalan

a month ago

These guys are amazing. Their price is just unbeatable and super quality. Shipping was super quick and delivered straight to my home. I got exactly the wood and carpet model I needed. Thanks to Suzy. She did great checking if stock exist before taking my order. Very smooth process and trusted.

angela frisby

2 months ago

Excellent service. Carpet arrived on time!

Santa Rosa Clinic

2 months ago

Carpet express did a great job!

Wanda Gibbons

3 months ago

Purchased some event carpet; excellent customer service and price

Kyle Jennings

3 months ago

Gabriel was super helpful, and our flooring order showed up next day. Quick, easy, and affordable – you don’t usually get all three but with Carpet Express you do!

Jill Johnson

4 months ago

I received a carpet order less than 2 weeks after I ordered. Excellent service and excellent delivery. Thank you!

Dr Fred Holcomb

4 months ago

The sales rep went above and beyond as always to find the product I needed at the price point I could afford! Thx Gregg S. Remember Only Jesus Saves! Acts 4:12

JC Cox

5 months ago

We sell and install carpetand vinyl, and Carpet Express is so easy to work with. Love their products and their service.