Floor Creations in Conyers, Georgia 30012

Floor Creations

2085 Sigman Rd NW, Conyers, GA 30012

3.7 (9 reviews)

Overview:
Floor Creations is a flooring store located in Conyers, GA, specializing in a variety of flooring solutions including carpet and installation services. The company prides itself on providing timely service and competitive pricing.

Services Provided:
– Carpet sales and installation
– Flooring solutions
– Customer service

Timings:
Monday to Saturday 9 AM to 5 PM
Closed on Sundays.

Contact Information:
Phone: (770) 918-0043
Website: www.afloorcreation.com

Customer Reviews and Sentiment:

Floor Creations has received mixed reviews across various platforms:

Google Reviews: 3.7 stars based on 9 reviews.

Positive feedback highlights the company’s timely service and competitive pricing. Customers appreciated the great service when things went smoothly.

Examples of positive reviews include:
“On time and great service!” – Donna
“Great price on carpet and fast install.” – Campbells Adventures

However, there are notable negative reviews regarding communication, punctuality, and customer service. One customer experienced a severe lack of professionalism during their interaction, leading to a canceled order.

Examples of negative reviews include:
“I was told the installer would be there at a certain time; he was 90 minutes late.” – N J
“The owner… said F*** you and hung up on me.” – Josh Carr

Review Summary:
Positive Sentiments: Timely service, competitive pricing, good installation experience.
Negative Sentiments: Communication issues, instances of poor customer service, delays, and difficulty receiving refunds.

Additional Ratings:
BirdEye: 3.7 stars based on 9 reviews, indicating similar mixed sentiments from customers.
Total Lead Smart Rating: 5.5/10, reflecting a balance of customer satisfaction with significant concerns regarding service inconsistency and management.

Conclusion:
Floor Creations appears to offer competitive pricing and satisfactory installations, particularly when things go according to plan. However, potential customers should consider the mixed reviews and be cautious about communication and service consistency before proceeding with their flooring needs.

Member Since August 2024

Listing Id 305446

Contact Info

2085 Sigman Rd NW, Conyers, GA 30012
(770) 918-0043
Lead Smart Rating :
5.5/10.0

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2085 Sigman Rd NW, Conyers, GA 30012

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Reviews

Donna

a year ago

On time and great service!

Campbells Adventures

3 years ago

Great price on carpet and fast install

Josh Carr

6 years ago

The owner of this business said that I was unreasonable because I expected them to show up when they said they would TWICE. I canceled my order. He then said F*** you and hung up on me.

N J

7 years ago

Floor Creations was recommended by a co-worker so I took her advice and decided to give them a try for a small bathroom job. That was a mistake. I was told the installer would be there at a certain time; he was 90 minutes late. When he arrived, he had the wrong product, and said even if he did have the right product he couldn’t put it down that day because he didn’t have the plywood he needed on the truck. To say I was upset and disappointed is an understatement. I wasted time off of work for nothing and when I called the office and spoke with Thomas, he didn’t offer anything for the error or inconvenience.He was the one who put the order in wrong in the first place! I later asked for a full refund of my deposit and here it is almost three weeks later and I still do not have my money back. I’ve had to call three times and I keep getting the run around. I’m going to give them 24 hours before I file a complaint with the BBB and dispute the charge on my card. This is not how you conduct business.

Komi Dade

7 years ago

Anything for your flooring solution