Highlands Wholesale Flooring Center in Sebring, Florida 33870

Highlands Wholesale Flooring Center

2306 US Hwy 27 N, Sebring, FL 33870

4.2 (5 reviews)

Overview:
Highlands Wholesale Flooring Center is a flooring store located in Sebring, Florida. They offer a variety of flooring solutions, with a focus on customer service and quality installations.

Services Provided:
– Laminate flooring
– Tile flooring
– Carpet (noted in reviews)
– Installation services

Timings:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (863) 368-0148
Website: http://www.facebook.com/highlandswholesaleflooringcenter

Customer Reviews and Sentiment:
Highlands Wholesale Flooring Center has received mixed reviews from customers:

Google Reviews: 4.2 stars based on 5 reviews.

Positive feedback highlights the helpfulness of staff, professionalism during installation, and overall satisfaction with the product quality.

Examples of positive reviews include:
“Installation was very professionally done. They were in and out the same day. We’re very happy with the finished product.” – Jon Kemp
“Great job on everything. Steve did a great job of explaining the process and keeping us in the loop.” – Laura Orem

The negative feedback primarily concerns poor customer service experiences, particularly regarding phone etiquette and responsiveness.

An example of a negative review:
“Awful phone etiquette and told me to not bother since they do mostly tile right now.” – Danielle

Review Summary:
Positive Sentiments: Helpful staff, professional installation, quality work, good communication during the process.
Negative Sentiments: Poor phone etiquette, lack of responsiveness to inquiries.

Additional Ratings:
BirdEye: 4.2 stars based on 5 reviews, showing a similar pattern of customer satisfaction but with significant concerns raised.
Total Lead Smart Rating: 7.0/10
This rating reflects a generally positive customer experience, balanced by the notable negative feedback regarding phone communications which could deter potential customers.

Conclusion:
Highlands Wholesale Flooring Center appears to be a reliable option for flooring needs in Sebring, FL, especially praised for their professional installations and quality of products. However, potential customers should consider the mixed reviews pertaining to customer service before engaging with the business.

Member Since August 2024

Listing Id 333505

Contact Info

2306 US Hwy 27 N, Sebring, FL 33870
(863) 368-0148
Lead Smart Rating :
7.0/10.0

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Listing location

2306 US Hwy 27 N, Sebring, FL 33870

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Reviews

Jon Kemp

2 years ago

We met Steve at his store, and he was very helpful. We picked out the laminate floor we wanted. Once it arrived, an installation date was set up. Our time was set up for 9:30am, and Steve and the crew showed up on time. Installation was very professionally done. They were in and out the same day. We’re very happy with the finished product. I’d highly recommend using them.

Danielle

2 years ago

If I could give ZERO stars I would. Just called looking for carpet. Guy that answered seemed like he was out to lunch. Didn’t answer phone with business name only a hello…ummm I’m not calling my husband. Awful phone etiquette and told me to not bother since they do mostly tile right now. Said this isn’t the place and hung up. Obviously not getting my carpet business and not getting my tile business either.

Laura Orem

3 years ago

Steve did all the flooring in our condo and also the bathrooms. Great job on everything. Steve did a great job of explaining the process and keeping us in the loop as he did the work. Very conscientious.