USA Tile & Marble

Overview:
USA Tile & Marble is a flooring store located in Miami, FL, specializing in a diverse selection of tiles and flooring materials. The company aims to provide quality products to meet various home improvement needs.

Services Provided:
– Tile selection
– Flooring options
– Customer service related to tile and flooring purchases

Timings:
Monday to Saturday 9 AM to 6 PM

Contact Information:
Phone: (305) 471-9552
Website: https://www.usatileandmarble.net/showrooms-and-contact?utm_source=gmblisting&utm_medium=organic&utm_campaign=Miami

Customer Reviews and Sentiment:
USA Tile & Marble has received mixed reviews across various platforms:

Google Reviews: 3.9 stars based on 96 reviews.

Positive feedback emphasizes their wide selection of products and helpful staff.

Examples of positive reviews include:
“Such a great selection and helpful staff” – Michelle Garcia
“Excellent service, excellent products” – Patricia Coy
“Plenty of tiles to choose, very helpful salesman” – Cesar E. Feliciano

Conversely, some customers expressed dissatisfaction with the customer service, particularly regarding post-sale support and order issues.

Examples of negative reviews include:
“Horrible experience!!! So rude and unprofessional.” – Mitsouko Chatelain
“They short delivered tiles and delivered broken tile.” – Dee Chen
“Very disappointed with the service after the sale.” – Nays Martinez

Review Summary:
Positive Sentiments: Wide selection of tiles, helpful staff, quality products, and good initial service.
Negative Sentiments: Poor customer service experiences, issues with deliveries, and post-sale support.

Additional Ratings:
BirdEye: 4.0 stars based on 96 reviews indicates a trend of customer satisfaction with notable service complaints.
Total Lead Smart Rating: 6.3/10. This rating reflects the positive customer experience regarding product selection and the recurring complaints about customer service shortcomings.

Conclusion:
USA Tile & Marble offers a robust selection of flooring options in Miami, noted for their variety and helpful staff. However, potential customers should be cautious about the mixed reviews, particularly regarding customer service issues that have been frequently highlighted.