Carpet Exchange

Gail Gross-Brown

a week ago

At this point in our rehab project, I can only say that Patrick D at this store has been patient, professional, trustworthy and effective. We are new to the state and he’s been very patient with our multiple changes in a project. Look forward to the same kind of service once we finalize choices. Coming from a different region in the country has been a challenge for us and styles there aren’t the same as out East. He’s been terrific

Nick Swenson

a week ago

Great service on the sales side for two separate orders. Got ghosted by Shaun when I needed product support. @carpetexchange – my issue is with your customer service, not necessarily the product.

wyccad

2 weeks ago

Visited with my daughter and son in law to buy some carpet scraps to repair some doggie damage in their condo. Staff was very helpful and took us to the back to look over different rolls of carpet to match. Found a nice match, $20 for a 5′ x 12′ section. Highly recommend this location.

Cristie Wilburn

2 weeks ago

My Aunt (S. Ondack) and I have just had the worst experience with this company. I highly suggest folks steer clear of Carpet Exchange. There has been rescheduling on both sides (from the company and from my Aunt), but we were on the installation schedule for Friday, May 31, 2024 and had everything ready with the exception of some pieces of furniture to be walked out the door onto our patio. Which she paid extra for the installers to finish the move of. Less than 40 minutes prior to scheduled arrival, they called to say there was “installation issue” and would be coming at 1p, instead of 10am. Ok. We didn’t have a choice BUT to deal with that; yet, HOW DOES AN INSTALL ISSUE crop up so close to a scheduled time? They didn’t say it was being held up due to appointment before us. Then around the newest set time, they call to say their truck “broke down”and would come Saturday morning, June 1, 2024. And we then bought several tarps to cover what we had been able to move to our patio so room was ready for carpet. Today I get a call at work from my Aunt who is in tears and is telling me that they won’t move antiques and they won’t do install until Internet is disconnected. Now, how the h*** does the Internet connection have anything to do with carpet fitting? Also, there is only one piece of furniture that is “antique” and it’s easily moved. I’ve done it myself in past, but we couldn’t do it as my Aunt is disabled. Needless to say, they drove away with carpet and padding that is fully paid for. When she called the store about a refund, they claimed it was a “special order” and could not be refunded. Please Note: Our friend went with my Aunt to pick out carpet back when this charade first began. The only “SPECIALNESS” about this carpet is that they just called another store to see if they had it in stock. Nothing was cut, nothing was dyed or changed to a particular color…No special anything. It was just not available at that store. Aren’t they all the same company? You are just getting the carpet from a different location to be sold. Apparently, from reviews I’ve read, Carpet Exchange says they are big on customer service. As my Aunt does not have the energy to deal with this, I do and I will. I would expect that if they refuse to refund my Aunt… perhaps just bring the carpet and padding back to our house and we will have someone else install it. And we can then be done with this farce. Very disappointed… I would not give ANY STARS, but in order to give this review, it was necessary to put 1 on there. ⏩Note: After our initial experience, I am happy to say once the installation was complete…I am changing my rating to 4 stars. All because Evelyn with great customer service, Daniel the Manager and Danny (the lead carpet fitter) really stepped up and helped to get this done. Thank you for turning this frown upside down!

Nathan Allan

a month ago

Phil was amazing. Been using them for jobs for ages. Happy with the service and quality and communication and everything. Keep up the good job.

Ekaterina Brunjes

a month ago

Very happy with the service that been provided to me by Rylee. I was looking for exact match of Shaw floor and found it in CO. They shipped withing 2 days to VA and got it on time. Super efficient.

Katherine D

4 months ago

We were quoted a 2 day job. 1 was to be demo and the other laying the floor. We weren’t contacted when they realized it was taking longer and when we arrived to what we thought would be a finished project it was a construction zone. There was dust and mess everywhere. They didn’t cover anything to protect cooktops or other appliances. They didn’t remove baseboards before demoing tile. As a result we had damaged walls, baseboards and a big mess to clean up. They also used two different types of quarter round. It was really disappointing to say the least and doesn’t look like a professional job or what we should get for what we paid for. I tried to verify if this was standard practice and express my concerns and couldn’t get an email or phone call back. I have a another level that needs flooring but I’m not going to use this company. ****UPDATE 2 years later the flooring has a 12 inch crack,see additional pictures. They sent someone out to do repairs and they said the instillation was done poorly and had to take out half the floor and repair multiple spots. It looks much better and we’re hoping it lasts.****

Lo Mae

4 months ago

Ben Fitz was easy to work with. The installation went smoothly. The floors look great! The crew did a wonderful job – they cleaned up and left zero mess! We will be contacting you for tile next! Great experience overall. Thank you!

Kevin Gallo

4 months ago

Was great got carpet cheap 👌 …

Dennis Becker

5 months ago

I bought carpet there a couple years ago. I went back for tile. Carpet Exchange was great. Phil was amazing, thorough, smart and patient. He made sure I got exactly what I wanted. I am really grateful.