Jim’s Floor Covering

Overview:
Jim’s Floor Covering is a flooring store located in Torrance, CA. The company specializes in various flooring solutions, including carpet installation, tile retiling, and other flooring services, with a reputation for providing quality workmanship and customer service.

Services Provided:
– Carpet installation
– Tile installation and retiling
– Floor selection assistance
– Professional cleaning post-installation

Timings:
Monday to Saturday 9 AM to 6 PM

Contact Information:
Phone: (310) 539-0700
Website: http://jimsfloorcovering.com/

Customer Reviews and Sentiment:
Google Reviews: 4.0 stars based on 17 reviews.

Positive feedback emphasizes professionalism, helpful staff, and quality workmanship. Customers particularly appreciated the assistance in carpet selection and the professionalism exhibited during installation.

Examples of positive reviews include:
“Jacky helped me out and she was amazing from start to finish.” – Grigor Tufankchyan
“George and Christian were so helpful in retiling my bathroom… Very professional and smart individuals.” – Astro
“Great staff – innovative products – fair prices. Very pleasant to work and professional in every way!” – Carolyn Easley

However, there were some negative sentiments noted in the reviews, particularly regarding poor customer service in specific instances.

The complaint mentioned unprofessional behavior from staff, which led to customer dissatisfaction.

Review Summary:
Positive Sentiments: Professional and helpful staff, quality work, pleasant shopping experience, wide selection of flooring options.
Negative Sentiments: Instances of unprofessional behavior from certain staff members.

Additional Ratings:
BirdEye: 4.0 stars based on 17 reviews, indicating a generally favorable view with some concerns regarding customer interaction.
Total Lead Smart Rating: 7.5/10. This rating reflects a solid overall customer experience with notable positive sentiments, despite some reported issues with customer service.

Conclusion:
Jim’s Floor Covering appears to be a reliable option for flooring services in Torrance, CA, particularly recognized for its skilled staff and commitment to customer satisfaction. However, potential customers should be mindful of some negative experiences reported by others regarding employee conduct before making their final decision.