Overview:
My Modern Floors is a flooring store located in Santa Clarita, CA, specializing in a variety of flooring products including carpet, laminate, and other flooring solutions. The company is known for its excellent customer service and competitive pricing.
Services Provided:
– Flooring installation
– Carpet sales
– Laminate flooring options
– Customer assistance with product selection
– In-store consultations
Timings:
Monday to Saturday 9 AM to 5 PM
Contact Information:
Phone: (661) 310-3363
Website: www.mymodernfloors.com
Customer Reviews and Sentiment:
My Modern Floors has received positive reviews across various platforms:
Google Reviews: 4.5 stars based on 12 reviews.
Customers have praised the company’s pricing, product quality, and service.
Examples of positive reviews include:
“I was very pleased with the price, job and product quality, and customer service.” – Sheldon
“Exceptional service, very high quality products. The staff is very friendly.” – Narek Melikyan
However, there are some negative sentiments, mainly related to customer service issues:
“I told William to have anyone bring carpet swatches… Never heard from them!” – C Sterkel
Review Summary:
Positive Sentiments: Competitive pricing, high product quality, knowledgeable staff, and good customer service.
Negative Sentiments: Poor follow-up communication and challenges with scheduling initial consultations.
Additional Ratings:
BirdEye: 4.5 stars based on 12 reviews, indicating a consistent trend of customer satisfaction.
Total Lead Smart Rating: 8.5/10, reflecting high scores in customer service and product quality against reports of limited communication and scheduling issues.
Conclusion:
My Modern Floors appears to be a strong choice for flooring needs in Santa Clarita, CA, offering high-quality products and commendable service. However, prospective customers should note occasional communication issues when initiating service requests.
Member Since August 2024
Listing Id 332747