Alex’s Workroom

Overview:
Alex’s Workroom is a flooring store located in San Rafael, CA. The company specializes in carpet installation and offers various flooring solutions.

Services Provided:
– Carpet installation
– Custom rug creation
– Flooring repair

Timings:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (415) 472-1759

Customer Reviews and Sentiment:
Google Reviews: 3.5 stars based on 8 reviews.

Positive reviews highlight the quality of the rugs and the overall working experience, with several customers appreciating the craftsmanship.

Examples of positive reviews include:
“We love the rugs Alex made. They really tie the whole room together.” – William Reed
“Nice workers and easy to work with.” – Walter Haynes
“It is a very nice clean place and their work is very good in carpet installations.” – Max Bermudez

Negative feedback is primarily focused on poor communication and unresolved issues with installations, leading to significant dissatisfaction among some customers.

Examples of negative reviews include:
“Have been trying to get a hold of for months to get the flooring he installed repaired.” – Sandra Church
“Alex refuses to return phone calls and he will not take responsibility.” – Meredith Scully
“Horrible work/installation. They did not properly lay our carpet.” – Frank Basa

Review Summary:
Positive Sentiments: High-quality rugs, good craftsmanship, pleasant customer interactions.
Negative Sentiments: Issues with communication, failure to address installation problems, lack of accountability.

Additional Ratings:
BirdEye: 3.5 stars based on 8 reviews, reflecting a mixed sentiment among customers regarding service quality and responsiveness.
Total Lead Smart Rating: 5.0

Conclusion:
Alex’s Workroom has demonstrated a diverse range of feedback, showcasing quality in craftsmanship but struggling with communication and accountability for service issues. Potential customers should weigh both the positive and negative reviews before deciding to engage with the company.