Flooring Innovations

Carol Moore

a year ago

Had a great experience working with Freddie in the Palm Springs store. I needed to order 3 area rugs for my home. All 3 were being fabricated from carpets and needed to be cut & bound to different sizes. One of the color choices wasn’t readily available and Freddie found a substitute, checked with the factory on availability and was able to have it arrive in time to meet my deadline. I especially like the fact that they applied a non skid backing to the rugs which eliminated the need for a separate pad.

Payden Oman

2 years ago

Whoever answered the phone wasn’t very enthusiastic and wasn’t in a hurry to be a help to me and seemed uninterested

josh levin

5 years ago

My salesman James has been very detailed and has followed through with every Detail and promise that he has made. I’m very pleased with the attention and the detail and the precision and the concern for pricing as well as the concern for dealing with a home owners association and following through with the rules and regulations. Have been especially pleased with the extreme care in detail done by Michael who measured and explain how all of the different transitions would be done and executed to provide a great result.

Travis Winberg

5 years ago

Excellent service – courteous and efficient. I had flooring, baseboard moldings, and kitchen backsplash done, and results were impeccable. Dino and Jamie so easy to work with for the logistics, and the craftsmen were all meticulous in their work. Cleanup at the end of the day was also careful.

Clyde Wildes

6 years ago

I purchased Stainmaster Power Point Platinum carpet and Stainmaster Supreme pads for my Casita and Master Bedroom and could not be happier. My salesman, Dino, answered all of my questions promptly. The installers did a first class job. When friends see my carpet, they all say “I love your carpet”. I love it too. Flooring Innovations is a class act!

Robert Krause

6 years ago

Good News and Some Really Bad! We recently purchased a townhome in Palm Springs. We soon discovered that there wasn’t a lot of carpet stores in the area. We stopped buy Flooring Innovations and the salesman told us that this particular store was moving and they had some special deals on some good quality carpet. Well, it WAS a good deal (that part was true) but the problem was they called a couple weeks later (after we completely paid for it) and told us that they didn’t have all of the carpet that we paid for. Their excuse was ridiculous but they did have some of the carpet so we had 2 of our 3 room installed. Their installers were on time and very good but we never could figure out why it took them TWO WEEKS to tell us that they didn’t have some of the carpet that we ordered. OK, so we ordered some other carpet for our one remaining room but they messed up AGAIN! This time the same salesman “forgot” to order it” and so we finally just canceled our order with them and dealt with the other major carpet company in town. WOW! What a mess! We got a Great Deal on the surplus carpet but the whole process took 5 weeks and a lot of frustration.

Norman Sinanian

6 years ago

Love the carpet. The installers did a great job. Customer service was frustrating. I had to call back on each question due to lack of response from my sales person. I never got a call back on anything. I always had to call a second time.

Yosemite

6 years ago

Great to work with and very responsive!

Pam Gargiulo

8 years ago

Sean and the rest of the staff are amazing! Superior customer service and best selection in the valley!