Cal Flooring Auburn in Auburn-CA, California 95602

Cal Flooring Auburn

4055 Grass Valley Hwy Suite 105, Auburn, CA 95602

4.3 (16 reviews)

Overview:
Cal Flooring Auburn is a flooring store located in Auburn, CA. The company specializes in a wide range of flooring options, including hardwood and carpet, and prides itself on providing excellent customer service and high-quality products.

Services Provided:
– Flooring selection assistance
– Installation of hardwood, carpet, and other flooring materials
– Detailed bids with item breakdowns
– Consultation for design and product choices

Timings:
Monday to Saturday 9 AM to 5 PM
Closed on Sundays

Contact Information:
Phone: (530) 889-8801
Website: https://www.calflooringofauburn.com/

Customer Reviews and Sentiment:
Google Reviews: 4.3 stars based on 16 reviews.

Positive feedback frequently highlights the friendly and knowledgeable staff, excellent product selection, timely installations, and good communication throughout the process.

Examples of positive reviews include:
“Calvin, Jackie, and Chris are a great team. They will help guide you the right direction on your flooring choice.” – Mario Dinucci
“What great customer service, the person that answered the phone made such a good impression…” – Michelle Crandall
“We’ve had some bad experiences in the past with other companies, so it’s awesome to find this highly professional and ethical company.” – Janet Muff

However, there was a notable complaint regarding poor customer service when a customer did not receive a return call after leaving a voicemail.

Review Summary:
Positive Sentiments: Knowledgeable staff, excellent customer service, quality products, timely installations, and efficient communication.
Negative Sentiments: Issues with customer service responsiveness.

Additional Ratings:
BirdEye: 4.3 stars based on 16 reviews, indicating consistent customer satisfaction.
Total Lead Smart Rating: 8.0/10. This rating reflects the overall positive customer experiences while acknowledging the complaint about customer service response.

Conclusion:
Cal Flooring Auburn is a well-regarded choice for flooring services in Auburn, CA, known for its knowledgeable staff, quality products, and positive customer experiences. However, potential customers should note the occasional issues with response times to inquiries.

Member Since August 2024

Listing Id 298614

Contact Info

4055 Grass Valley Hwy Suite 105, Auburn, CA 95602
(530) 889-8801
Lead Smart Rating :
8.0/10.0

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4055 Grass Valley Hwy Suite 105, Auburn, CA 95602

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Reviews

Mario Dinucci

3 weeks ago

No need to look elsewhere! Calvin, Jackie, and Chris are a great team. They will help guide you the right direction on your flooring choice. Excellent selection of high quality products. Install was timely, clean, and well done. Thanks Cal Flooring! Update 6/20/2024 Cal Flooring came through again. We decided to update some existing flooring we had in our home. They provided an excellent selection of products, steered us the right way, and the installation was top notch. Supporting local businesses like Cal Flooring is a win for everyone!

David Smith

9 months ago

Awesome, friendly staff and great prices!

Christine Alves

a year ago

The staff was extremely helpful with design, details regarding the products and supportive during the process. Each step of the process was explained in detail with follow up calls. We were able to take different samples home to put on the floor to see what worked best in our home. The bid was completed in a timely manner with all items broken down so we could decide (for cost) what we wanted to have done. The baseboards were order and arrived a few days before the crew was suppose to start so we were able to pick them up and paint them prior to installation. The day of installation the owner arrived at our home on time and introduced the crew that would be installing the floor. The crew did a great job about keeping things cleaned up as they worked and were careful about not damaging anything. They finished earlier than expected which was nice. When we have additional floors/carpet to be installed in our home we will return to Cal Flooring. Great experience!

T Wellington

a year ago

The best place ever!!

Breaking H2o

a year ago

Called during business hours… got voicemail. Left message… no return call. Not good customer service.

Michelle Crandall

2 years ago

What great customer service, the person that answered the phone made such a good impression and offered to do research on something they don’t carry but could posable order. Very impressed! This is how you win customers for life.

james f

3 years ago

Super friendly and helpful. Great pricing also. Bought 1000 sq ft of hardwood.

Janet Muff

3 years ago

We are so happy we found Cal flooring. They’re wonderful to work with and have a great selection of carpet and other flooring material. Their installers are excellent, as well! We’ve had some bad experiences in the past with other companies, so it’s awesome to find this highly professional and ethical company. I’d give them ten stars if I could! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Marty Afdal

4 years ago

Very nice and knowledgeable people.

John Gimroth

5 years ago

We used Cal Flooring last year and could not be happier! They did exactly what they said they were going to do in the time frame they quoted. They also were very good on their communication about the job and I found them to be very honest and forthright with the entire job from start to finish. We were so happy we have another project we are getting ready to do and will be using Cal Flooring.