Gary’s Floor & Home

Barbara Arnold

2 months ago

We are very happy with our new floors from Gary’s Floor and Home in Springdale. They look so good! The staff was great to deal with, the installers did a fantastic job, the price was reasonable, and we highly recommend this store to anyone who needs new flooring!!

M

2 months ago

Would give a 0 star. Management is rude. Can’t imagine how they treat their employees.

Adam Willard

3 months ago

EDIT: There was a lot of back and forth, but I finally have a floor I’m very happy about. After some time, they did honor their install warranty and fixed multiple problems that arose from the initial install. Overview: This store seems to have the best choices for flooring options compared to competitors, including a style that we loved and didn’t find elsewhere. It was slightly higher priced than competitors, but for the style we wanted, we thought it worth it. There were some delays with install and some trouble with communications, but overall, not too slow. Installers did a great job preparing, cutting floor, and laying it down. They did a pretty bad job on most of the transitions (apparently even used the wrong material), and though it was pointed out before they left, they didn’t want to fix it before they left and even got pretty rude. So I called the warranty service same afternoon, and called my salesperson. They were friendly enough about it, but they were SLOW to try to fix the problem. Communication with their warranty / customer service was inconsistent and I had to do pretty much all the follow-up myself, very rarely hearing back from their customer service person, even at the time that they told me they expected to be ready to fix it. After a fair bit of me repeatedly contacting them, about a month later they came out to try to fix it, but didn’t have the right material again, and again got a bit rude (though it was a new person). A couple weeks later they finally came with the right material, and this time they were friendly (same person), and while working they verified with me about making sure I was satisfied with the work (I appreciated this). However, when I removed the tape a day later, I could see there were still a few smaller problems and a couple damaged pieces. So I went through the process again (again, communication with customer service / warranty was inconsistent, not getting follow-ups as I should’ve), but all much faster this time (because I called back sooner), and the following week they were back out to fix it. This time they finally got it all fixed just right, no damaged pieces, no problems, and again were very friendly when making the final repairs. So, the process was not nearly as smooth and trouble-free as it should’ve been. It would’ve been great if they got it right the first time (as they almost did – all except the transitions). It would’ve been great if they communicated well and followed-up with communication like they should’ve (instead of me having to always follow up). It would’ve been great if I didn’t have a couple instances of their workers being fairly rude. But they did honor their install warranty through multiple requests, and I believe they intend to continue honoring their warranty. Ultimately I have a floor I’m very satisfied and happy with and I think is worth what I paid (minus the headache of following up on the problems). I’m not sure I’d recommend them as your first choice (though I don’t have direct experience with plank floor install from their competitors, so possibly the others aren’t any better). But if you’re looking for material quality/style that you want just right for your look/goal, and you’re not finding it elsewhere, then you may very well find it at Gary’s Floor and Home for a reasonable price. And though there might be mistakes and it might be a challenge to get them fixed, I do believe they’ll honor their warranty and make it all right eventually. So I would recommend them but with those reservations based off my own experience.