Alford’s Carpet One Floor & Home in Fort Smith, Arkansas 72903

Alford’s Carpet One Floor & Home

6604 Rogers Ave, Fort Smith, AR 72903

4.6 (69 reviews)

Overview:
Alford’s Carpet One Floor & Home is a flooring store located in Fort Smith, AR. The company specializes in a variety of flooring solutions including carpet, luxury plank flooring, and tile installations.

Services Provided:
– Carpet installation
– Luxury plank flooring installation
– Tile work for showers and bathtubs
– Free estimates
– Commercial flooring solutions

Timings:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (479) 668-3793
Website: http://www.alfordscarpetonefortsmith.com/

Customer Reviews and Sentiment:
Alford’s Carpet One Floor & Home has a strong positive reception with a rating of 4.6 stars based on 69 reviews across various platforms.

Positive feedback highlights the company’s excellent customer service, professionalism of the installers, and quality of work.

Examples of positive reviews include:
“Wonderful customer service! Very best place for all your flooring needs.” – Lori Hines
“The install teams were professional and did a great job.” – Janice Cannon
“Alfords went above and beyond to meet that time crunch!” – Alexis Brown

However, some complaints have noted poor customer service experiences, particularly in interaction with individual staff members.

Examples of negative reviews include:
“RUDE! VERY RUDE PEOPLE.” – arksooners
“Acted like it was a HUGE deal to show us carpet.” – Karson Brouwer

Review Summary:
Positive Sentiments: Excellent customer service, professional installation teams, high-quality products, and efficient project management.
Negative Sentiments: Issues with customer service from individual staff members and some negative interactions.

Additional Ratings:
BirdEye: 4.6 stars based on 69 reviews.

Total Lead Smart Rating: 8.2/10
This rating reflects the overall customer satisfaction and quality of services provided, balanced by the occasional report of poor service from individual employees.

Conclusion:
Alford’s Carpet One Floor & Home stands out as a reputable choice for flooring solutions in Fort Smith, AR, praised for its high-quality installations and customer service. However, potential customers should remain mindful of isolated complaints regarding staff interactions when considering this company.

Member Since August 2024

Listing Id 310248

Contact Info

6604 Rogers Ave, Fort Smith, AR 72903
(479) 668-3793
Lead Smart Rating :
8.2/10.0

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Reviews

Lori Hines

a week ago

Wonderful customer service! Very best place for all your flooring needs. Lori Hines

Kathy Davis

2 weeks ago

I had carpet installed today. The 3 guys that came were terrific. They were so courteous, hardworking, professional, and the best! They had to move furniture around and put it back exactly right. I would recommend Alfords and their workmen 100%. Very impressed!

Jeana Hopper

2 months ago

Our floors, shower, fireplace, and tub surround turned out beautiful.

arksooners

2 months ago

RUDE! VERY RUDE PEOPLE

Janice Cannon

3 months ago

We love our new floors and bath/shower tile! The install teams were professional and did a great job. While there was an issue with the tile work Alfords resolved the problem and took good care of us. Great quality products and installation!

Alexis Brown

3 months ago

We contacted Alfords about a flooring solution in our business. We were in a bit of a time crunch on the project and Alfords went above and beyond to meet that time crunch! Austin came right out to measure and provided samples. He got back to me super quick with any questions. From start to finish, we were done in a few weeks and we are so happy with our new commercial carpet. Cant wait for the next phase of our project and we will certainly be calling Aflords for that one as well. Thanks Alford’s team!

Cindy McKinney

3 months ago

Liz and her team did an excellent job ensuring that our carpet installation went smoothly. I would highly recommend Alford’s for all your flooring needs.

carol justice

4 months ago

My home looks so beautiful now after having Alford’s Carpet One install new luxury plank flooring. Robert was the installer and I cannot say enough about his professionalism and skill during the installation. The product is of such good quality and has a beautiful finish. I would highly advise anyone needing new flooring contact Alford’s for a free estimate.

Karson Brouwer

5 months ago

Horrible experience with Kelly! We was super excited to shop at the new location on Rogers ave in fort smith. We wanted to get new carpet in the house & she treated us with the worst customer service I’ve ever had in my life! Acted like it was a HUGE deal to show us carpet (to do her job) when we ask the most simple questions anyone would ask she would get upset & made us feel super uncomfortable. I would give her sales experience a ZERO if I could have! Needless to say we walked out. Carpet Cabin is way better!

Charlotte Tharnish

8 months ago

Absolutely the nicest people to work with! Thank y’all for your expertise and help with choosing carpet and hardwood flooring for our home!