Nu Floors to Go

Overview:
Nu Floors to Go is a flooring store located in Tuscaloosa, Alabama, specializing in a variety of flooring options including carpet and hardwood installations. The company is known for its customer service and installation efficiency, serving both residential and commercial clients.

Services Provided:
– Carpet installation
– Hardwood flooring installation
– Sales of various flooring materials
– Custom flooring solutions

Timings:
Monday to Saturday 9 AM to 6 PM

Contact Information:
Phone: (205) 343-2200
Website: http://www.nufloorstogo.com/

Customer Reviews and Sentiment:
Nu Floors to Go has a solid reputation with a rating of 4.3 stars based on 15 reviews.

Positive feedback highlights the company’s quality of work, efficiency in installation, and helpfulness of the staff. Customers have appreciated the organized showroom, professional service, and timely completion of projects.

Examples of positive reviews include:
“Angela was great helping me find what we wanted… Jason and Earle did a quality install job… Highly recommend them.” – Matt Hartzell
“We had a full remodel of our house… They were courteous and professional throughout the process.” – Brad Williams

However, some negative reviews cite issues with flooring quality, customer service, and communication.

Examples of negative reviews include:
“Worst flooring company in Tuscaloosa! They use cheap, low grade flooring materials.” – Gregory Singleton
“Worst customer experience ever… Our floors were installed without ever seeing a sample.” – Belinda Singleton

Review Summary:
Positive Sentiments: Efficient installation, helpful staff, good quality of work, organized premises.
Negative Sentiments: Issues with product quality, poor customer service, and lack of communication.

Additional Ratings:
BirdEye: 4.3 stars based on 15 reviews, confirming a generally favorable view of the company despite some dissenting opinions.
Better Business Bureau (BBB): The business has a profile with no accreditation and currently holds a BBB rating of NR (No Rating).

Total Lead Smart Rating: 7.3
This rating reflects the overall customer satisfaction, quality of services, but also acknowledges the concerns raised in several negative reviews. Nu Floors to Go shows a strong positive sentiment from many customers, but the highlighted complaints do affect their standing.

Conclusion:
Nu Floors to Go appears to be a reputable choice for flooring services in Tuscaloosa, AL, known for its professional installation and customer service. However, potential clients should remain aware of the mixed experiences some customers have reported regarding product quality and service issues before making a decision.