Spectrum of Floors

Overview:
Spectrum of Floors is a flooring contractor located in Easton, PA, specializing in a wide range of flooring solutions including carpet and vinyl installations. The company is noted for its customer-oriented service and a vast selection of flooring materials.

Services Provided:
– Carpet installation
– Vinyl flooring installation
– Customer assistance in product selection
– Subcontracting services

Timings:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (610) 253-6020
Website: http://www.spectrumoffloors.com/

Customer Reviews and Sentiment:
Spectrum of Floors has an overall positive rating of 4.5 stars based on 31 reviews across different platforms.

Positive feedback emphasizes the exceptional customer service, reasonable prices, quality of workmanship, and attention to detail shown by the staff. Customers have particularly praised specific team members, such as Susan for her outstanding assistance with product selections.

Examples of positive reviews include:
“Great place, customer service, prices are reasonable.” – Jamie Achberger
“A job well done by the team! They were on time, cleaned up when the job was complete, and were super friendly.” – Cynthia Spennato
“Great work done by everyone at Spectrum of Floors. Susan was a tremendous help…” – Robert Spennato

The negative sentiment surrounding the company highlights issues with subcontractors, including allegations of insufficient performance and reliability.

Negative review example:
“They subcontract to drug addicts that do not complete the work on time if at all.” – John

Review Summary:
Positive Sentiments: Excellent customer service, good pricing, quality installations, friendly staff, knowledgeable assistance.
Negative Sentiments: Reliability concerns with subcontractors, performance issues.

Additional Ratings:
BirdEye: 4.5 stars based on 31 reviews, reflecting strong customer satisfaction with occasional concerns about subcontracted work.
Total Lead Smart Rating: 7.5/10, based on a combination of high customer satisfaction and some reliability concerns with subcontractors.

Conclusion:
Spectrum of Floors is a commendable choice for flooring services in Easton, PA, praised for its customer service and quality flooring options. However, potential customers should be aware of the mixed reviews concerning subcontractor reliability before making a decision.