Upstate Hardwood floors in Syracuse, New York 13204

Upstate Hardwood floors

207 Matty Ave, Syracuse, NY 13204

4.4 (7 reviews)

Overview:
Upstate Hardwood Floors is a flooring contractor located in Syracuse, NY. The company specializes in refinishing hardwood floors and providing related flooring services. They are recognized for their professionalism and high-quality work.

Services Provided:
– Hardwood floor refinishing
– Floor repair
– Dust removal during refinishing

Timings:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (315) 551-5692

Customer Reviews and Sentiment:
Upstate Hardwood Floors has received a variety of reviews, showcasing a generally positive reputation.

Google Reviews: 4.4 stars based on 7 reviews.

Positive feedback emphasizes the company’s professionalism, quality of work, and attention to detail. Clients have praised their ability to handle complex projects and their commitment to customer satisfaction.

Examples of positive reviews include:
“Thank you Bob for fixing the mistakes that we’re made by someone else. Very professional. Would hire again.” – Rose
“They did a fabulous job… they are fast, professional, and expeditious.” – Lindsay Groves
“Bob refinished 3 bedroom hardwood floors. He was professional, on time, and did great work.” – Bruce Syers

A negative review pointed out issues with communication and missed appointments, reflecting some challenges in service delivery.

Example of a negative review:
“Had to give address 3 times, forgot when he made the first appointment… Not professional at all.” – Christine Howell

Review Summary:
Positive Sentiments: High-quality workmanship, professional service, punctuality, excellent communication, and customer-focused.
Negative Sentiments: Issues with communication and appointment management.

Additional Ratings:
Total Lead Smart Rating: 7.9/10
This rating reflects the strong positive sentiments from customers regarding the quality of work and professionalism, tempered slightly by the communication issues noted in some reviews. Customers are generally satisfied, with very few complaints.

Conclusion:
Upstate Hardwood Floors appears to be a reliable choice for hardwood flooring services in Syracuse, NY, lauded for their professionalism and the quality of their work. However, potential customers should remain aware of some communication challenges noted in reviews before making a hiring decision.

Member Since August 2024

Listing Id 336060

Contact Info

207 Matty Ave, Syracuse, NY 13204
(315) 551-5692
Lead Smart Rating :
7.9/10.0

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207 Matty Ave, Syracuse, NY 13204

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Reviews

rose

11 months ago

Thank you bob for fixing the mistakes that we’re made by someone else. Very professional. Would hire again. Great work!!!

Lindsay Groves

a year ago

100% I feel so lucky to have had Bob Trzaska and Jim Denka of Upstate Hardwood Floors refinish the floors of 3 large rooms of my house. They had to deal with getting very large furniture, armoires, sideboards, cabinets, desks, chairs, tv, rugs, wall hanging, a grand piano, and curtains, all moved or protected. I asked for a clear, water-based finish, which meant that they had to sand painstakingly, apply a perfect layer of the treatment, allow it to dry, buff it, then start all over again, for three layers. They did a fabulous job. (Wish I could attach my lictures to this!) They even have a specialized dust removal device that works! Only thing is, now I have to have the rest of the house done! They are fast, professional, and expeditious, willing to answer a lot of questions. They do what they say they will do. I recommend them, 100%! Lindsay

Christine Howell

a year ago

Had to give address 3 times, forgot when he made the first appointment, made a second appointment and called to change again. When I told him to never mind coming, he hung up on me! Not professional at all.

Cynthia Ciarpelli

a year ago

Bob did a real nice job on the floors. Showed up everyday on time and did a couple of extra things that helped me.

Jackee Johnson

a year ago

Great job, thought we would have to replace the flooring. Now looking like brand new. Two room complete ,pics for one available. Nice guys, I would definitely recommend them

bruce syers

a year ago

Bob refinished 3 bedroom hardwood floors. He was professional, on time, and did great work. Would highly recommend! 👍

Frank Oliver

a year ago

Bob of Upstate hardwood floors was very knowledgeable and professional. He exceeded all of our expectations. The quality of his work was excellent. I would highly recommend this company. PS. He was always on time for the job.