Colucci’s Floor Covering, Inc. in Schenectady, New York 12305

Colucci’s Floor Covering, Inc.

610 South Ave, Schenectady, NY 12305

4 (4 reviews)

Overview:
Colucci’s Floor Covering, Inc. is a flooring contractor located in Schenectady, NY. The company specializes in providing high-quality flooring installations and services, with a focus on customer satisfaction.

Services Provided:
– Flooring installation
– Floating floors
– Professional flooring consultation

Timings (Example: Monday to Saturday 9 AM to 5 PM):
Monday to Friday 9 AM to 5 PM

Contact Information:
Phone: (518) 393-6951
Website: http://coluccifloors.com/

Customer Reviews and Sentiment:
Colucci’s Floor Covering, Inc. has received mixed reviews across various platforms:

Google Reviews: 4.0 stars based on 4 reviews.

Positive feedback highlights the company’s commitment to quality work and professionalism. Customers admire their fair pricing and the team’s dedication to going above and beyond.

Examples of positive reviews include:
“Colucci flooring really does go above and beyond others to provide a quality install at a fair price.” – Brian McCabe
“Good price, professional work” – Daniel Brown

However, some customers expressed dissatisfaction with their service, citing issues related to unprofessionalism and a lack of accountability.

The complaint mentioned a bait-and-switch incident and inadequate communication, leading to significant customer disappointment.
“Unprofessional, unethical. Extremely disappointed.” – Melanie Meeson

Review Summary:
Positive Sentiments: High-quality installation, fair pricing, professional staff, and positive customer service.
Negative Sentiments: Instances of unprofessional behavior, issues with service delivery, and unresolved complaints.

Additional Ratings:
BirdEye: 4.0 stars based on 4 reviews, indicating a generally positive sentiment with occasional concerns.
Total Lead Smart Rating: 6.4/10. This rating reflects overall customer satisfaction while accounting for mixed reviews and the complaints noted.

Conclusion:
Colucci’s Floor Covering, Inc. appears to be a reliable option for flooring services in Schenectady, NY, characterized by a commitment to quality and fair pricing. Potential customers should be cautious of the mixed feedback and the notable complaints when considering their services.

Member Since August 2024

Listing Id 333245

Contact Info

610 South Ave, Schenectady, NY 12305
(518) 393-6951
Lead Smart Rating :
6.4/10.0

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610 South Ave, Schenectady, NY 12305

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Reviews

Brian McCabe

2 years ago

I have been installing floors since 2005 when Fred Colucci first showed me the ropes. His daughter Lisa and her staff have continued the tradition of providing top quality work for as fair a price as one can find anywhere to this day. The one horrible review left on this site is an anomoly. Nothing gained by disparaging the author, but I’ll just say I was there, and understood the situation, and vigorously suggested to Colucci’s lead man to walk away from the job. He decided to try to stick it out and went above and beyond to adapt to the very unusual circumstances of this particular installation. If I were to give them a bad grade for that incident, I would say they should have walked away sooner. That said, that negative review came from a guaranteed disaster waiting to happen. If I could reverse the review I would do so to warn any future potential contractors to steer clear of said customer. Colucci flooring really does go above and beyond others to provide a quality install at a fair price. In this day and age, they deserve 5 stars for their effort.

Melanie Meeson

2 years ago

Did not receive what I paid for. Paid for a floating floor because it’s required for my type of floor and owner’s boyfriend tried to do a bait and switch of a stapled floor that’s $2k less in labor. They have the nerve of trying to charge me $1500 for catching them. Do not use them. Unprofessional, unethical. Extremely disappointed. It’s not hard to do the right thing for your customers and take ownership. They do not understand this concept.

Steve Caruso

2 years ago

Stop by and see Lisa for all of your flooring needs

Daniel Brown

2 years ago

Good price, professional work