Affinity Hardwood Floors in Burnsville, Minnesota 55337

Affinity Hardwood Floors

12024 Riverwood Dr, Burnsville, MN 55337

4.1 (9 reviews)

Overview:
Affinity Hardwood Floors is a flooring contractor located in Burnsville, MN. The company specializes in hardwood floor refinishing, installation, and restoration, providing high-quality products and professional services to enhance the beauty and durability of your flooring.

Services Provided:
– Hardwood floor refinishing
– Floor installation
– Dust containment system
– Professional consultation and customer assistance

Timings:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (952) 641-4403
Website: http://www.affinityflooringcorp.com/

Customer Reviews and Sentiment:
Affinity Hardwood Floors holds a rating of 4.1 stars based on 9 reviews across various platforms.

Positive feedback emphasizes the company’s quality workmanship, high-end products, and accommodating service. Customers appreciate the use of effective dust containment systems, seamless cooperation with timelines, and the lasting quality of refinished floors.

Examples of positive reviews include:
“Top notch quality work and high end products used.” – Chad Rrolfing
“I am so happy with my fresh, beautiful floors.” – LeAnn Thorburn
“Great people awesome work ….” – Mark Soronen

Negative sentiments primarily revolve around customer service issues, including difficulties in communication and warranty claims, leading to dissatisfaction among some clients.

Examples of negative reviews include:
“This place is the worst when it comes to customer service.” – Susan Butler
“Very awful experience wow .. highly do not recommend.” – Patricia Weber

Review Summary:
Positive Sentiments: High-quality workmanship, use of effective dust containment systems, professional service, and lasting products.
Negative Sentiments: Poor customer service, communication issues, and unresolved warranty matters.

Additional Ratings:
BirdEye: 4.1 stars based on 9 reviews, indicating overall customer satisfaction but with some negative experiences noted.
Total Lead Smart Rating: 7.4/10. This rating reflects strong positive sentiments from many customers, balanced by complaints regarding customer service and unresolved issues.

Conclusion:
Affinity Hardwood Floors appears to be a strong choice for flooring services in Burnsville, MN, known for its quality work and experienced staff. However, potential customers should consider the mixed reviews regarding customer service to ensure a satisfactory experience.

Member Since August 2024

Listing Id 302034

Contact Info

12024 Riverwood Dr, Burnsville, MN 55337
(952) 641-4403
Lead Smart Rating :
7.4/10.0

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12024 Riverwood Dr, Burnsville, MN 55337

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Reviews

Chad Rrolfing

3 weeks ago

Top notch quality work and high end products used. Best dust containment system available is used on every re-sand.

LeAnn Thorburn

9 months ago

Chad and his crew did an excellent job refinishing our hardwood floors, using the oil-based system that will last us for decades once again. Along with the stripping and refinishing, some flooring was added to spots where old vents had been removed. These areas are feathered in and match perfectly with the existing wood. The crew worked seamlessly with our schedule, as we had whole-house painting done first, with floors started on Monday of the following week; so all rooms could be cleared of furniture for both projects, and then put back together. We are so happy with our fresh, beautiful floors, and to have found someone who still uses the lasting OIL-BASED products that we can keep looking fresh and new on our own, with the same polyurethane infused cleaners we have used in the past. ☆☆☆A quality product and professional job by Chad and his crew.☆☆☆ All for a fraction of the cost others were quoting to use different products that wouldn’t be lasting nearly as long!

Patricia Weber

9 months ago

Very awful experience wow .. highly do not recommend

Mark Soronen

a year ago

Great people awesome work ….

LoAnn Wolff

2 years ago

I have used Affinity for two separate jobs. One was to refinish my kitchen floor (I didn’t even know if could be refinished). I absolutely LOVE my floors. Even though they were red oak, the stain applied totally changed the overall look. They talked to me, listened to my questions and answered professionally. I recommend Affinity for your flooring needs!

susan butler

3 years ago

This place is the worst when it comes to customer service. I have been trying for months to get ahold of someone. Apparently the phone system wasn’t working for months and wasnt getting my voicemails. I was able to get ahold of a field manager and told him about issue and they fixed phone issue. No one works in the store, vm are checked periodically. Field manager finally came out to our home in March, I’ve left several messages with him since and no calls back. I need my matter fixed regardign a warrantly and quality issue. This is not a way to do business! Extremely dissatisfied. Do not use this place for any reason.

Matt Grapentine

6 years ago

Affinity Flooring blended in new hardwood flooring with our existing hardwood flooring, and the results were gorgeous. They were extremely accommodating to our schedule during the finishing process.