SCI Floor Covering in Romulus, Michigan 48174

SCI Floor Covering

30610 Ecorse Rd, Romulus, MI 48174

4.3 (46 reviews)

Overview:
SCI Floor Covering is a flooring contractor located in Romulus, MI, specializing in a range of flooring options for both residential and commercial needs. The company has built a reputation for prioritizing customer satisfaction and responsiveness.

Services Provided:
– Flooring installation (wood, carpet, vinyl plank)
– Commercial flooring solutions
– Flooring consultation and education

Timings:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (248) 359-3500
Website: http://www.scifloorcovering.com/

Customer Reviews and Sentiment:
SCI Floor Covering has received positive feedback on various platforms, notably:

Google Reviews: 4.3 stars based on 46 reviews.

Positive sentiments emphasize the company’s responsiveness, professionalism, and quality of work. Customers appreciate their thorough consultations and reliability.

Examples of positive reviews include:
“Great place, great people!” – Eric Falk
“Responsive, on time, VERY professional… highly recommend.” – Kyle Kukla
“The staff is friendly and helpful, an awesome showroom!” – Dale Vestal

Meanwhile, some negative feedback points to issues with installation quality and customer service, particularly in addressing complaints.

Examples of negative reviews include:
“Installed wood flooring with damaged board… wouldn’t recommend.” – John Borglin
“Damaged neighboring boards during repair and minimal effort to fix.” – Venkatesh Rajasekhar

Review Summary:
Positive Sentiments: Responsiveness, professional behavior, timely completion, excellent customer service, and high-quality installations.
Negative Sentiments: Installation errors, communication issues, and unsatisfactory responses to complaints.

Additional Ratings:
BirdEye: 4.3 stars based on 46 reviews, indicating a consistent level of customer satisfaction with a few notable issues.
Total Lead Smart Rating: 7.5/10. This rating reflects the strong positive feedback contrasted with several installation and communication complaints that have been raised, impacting overall customer perception.

Conclusion:
SCI Floor Covering stands out as a reliable choice for flooring services in Romulus, MI, noted for their customer service and diverse flooring options. Prospective clients should consider the positive experiences shared by many customers while being mindful of some concerning reviews regarding installation quality and customer service responses.

Member Since August 2024

Listing Id 330937

Contact Info

30610 Ecorse Rd, Romulus, MI 48174
(248) 359-3500
Lead Smart Rating :
7.5/10.0

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30610 Ecorse Rd, Romulus, MI 48174

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Reviews

eric falk

6 months ago

Great place,great people

Katie V

7 months ago

SCI has been great to work with. They have prioritized our flooring needs. Always quick to respond to any questions or concerns that we have and are a wealth of information when it comes to flooring.

Justin Fortin

a year ago

Have used them for years. Very easily to deal with/schedule. Work is always done on time and with great quality.

Dale Vestal

a year ago

If you’re looking for your flooring needs, this is the place to go! Awesome showroom, clean, and friendly staff. Highly recommend.

geoff michaels

2 years ago

Poor quality installed

Kyle Kukla

2 years ago

I had an AMAZING experience working with SCI Flooring! They were responsive, on time, VERY professional, and did an amazing job on our office floors (wood), carpet (whole upstairs), and the basement (vinyl plank). This was my first time getting new flooring installed and Andy (VP) took the time to carefully walk me through the entire process, educate me on the different types of flooring (positives/negatives), and never make me feel pressured or like I was getting something more expensive than I needed. There was never a moment that I felt like I was being “sold” but rather helped. Also, their crew was very trustworthy and got our entire 1,500 sq ft basement finished in ONE day. They worked until 10 PM (with my permission) and were trustworthy enough to lock up the house when needed. Truly a wonderful experience, thank you again! Now, they are working with us to do the flooring for our satellite offices as business continues to grow. HIGHLY recommend. (11/10)

John Borglin

2 years ago

Installed wood flooring with damaged board. Replaced damage board with board that was too narrow and covered up with wood filler. Lousy job overall, didn’t respond to calls or texts. Wouldn’t recommend.

Cindy Terry

3 years ago

FCI is a flooring distributor they also do commercial work. They are most helpful and very nice people to work with

Venkatesh Rajasekhar

3 years ago

_____ from SCI flooring came today to replace the hardwood board. While doing that he damaged one of the neighboring boards, He replaced that too but there is a new crack in the nearby boards. When I showed him that he filled it with wax. I told him that is not how it is supposed to be fixed. He said he is already late for the next appointment and has to go. I spoke to the lady who scheduled the appointment and she sent one of her tech guys to investigate the issue further. He left saying that it is just a gap. If you remove the wax completely then you can see the damage. Mine is a brand new house and I cannot accept this kind of work.

Marv Perlin

3 years ago

An excellent full service carpet company for home and business. Well priced with a large selection of product that is warehoused on site.