Andy’s Custom Shower & Floor Installation, LLC

Cody Taft

3 months ago

Very Professional Experience, Highly recommend

Woodard Holland

10 months ago

Always a great selection of samples, very attentive to our needs and the finish product is spectacular. Have used Andy for years and expect to keep our relationship for years to come. Super professional and efficient!

Cristina Chesser

11 months ago

We had a great experience with Andy and his crew. 1. From what I’ve heard, this company has some bigger commercial contracts, however our little mobile home flooring project was treated as importantly as anything else, and it was clear that our satisfaction is important. 2. Everything was done not only within the timeframe we wanted, but it was actually finished early. 3. I am a teacher who was home from work during the time we installed floors. Because I had the time and also the fact that I’m the picky one, I was the one who worked with Andy during this process. He never acted like I was a dumb woman, which is unfortunately kinda rare in this area! Also, the floors look great! Definitely recommended this business.

Carl Swagerty

a year ago

According to the NCEA, National Center on Elder Abuse, this is FINANCIAL EXPLOITATION, a type of elder abuse. My elderly Aunt, Emma Drury, had Andy’s Custom Shower & Floor Installation, LLC or Andy’s Custom Shower, LLC install luxury vinyl plank (LVP) flooring throughout her home in Folkston, GA for a cost of over $5,000. When asked about a moisture barrier before installation Andy Beecher told her that it was unnecessary and that it was built into the product. Well, after approximately two years the floors are buckling at the seams due to moisture coming from the bare concrete underneath and need to be replaced (see attached photo). The description of the flooring on his estimate boasts “Life time warranty against water, mold, and mildew.” It also states “All labor comes with a 5-year installation warranty.” They came out and put blue paper tape over all of the seams that are damaged for an independent “third party” to assess the damage. A gentleman from Lake City, FL came out and looked at the floors but wouldn’t leave a business card, or any paperwork identifying his company, credentials, or findings. She was told that she would be receiving his findings in writing in three weeks. Never happened. Andy told her later that he wasn’t going to replace anything and blamed it on her “wheelchair and moisture.” Not that it should matter but she has only been using a wheelchair recently due to a foot injury and subsequent surgery. Before that she used a walker around the house. Interesting fact, both bathrooms (where water is used frequently) still have the original linoleum underneath the flooring he installed and they are in perfect condition, no buckling. I’m not an expert but it seems like the original linoleum underneath may be acting as a moisture barrier, go figure. This guy should be ashamed of himself for taking advantage of the elderly. Also, he doesn’t have the common courtesy to return to remove all of the blue tape he put over the moisture damaged seams (and it’s a lot of area) that oddly enough are also in areas with no traffic (foot or wheelchair). As mentioned, his estimate boasts a “Lifetime warranty” on his products but doesn’t include the name of the company who manufactured the flooring so that we can follow up with them. No response from Andy or his company since delivering the bad news to my aunt. This is only the first of the many bad reviews Andy’s Custom Shower & Floor Installation, LLC or Andy’s Custom Shower, LLC (listed as both on google?) will be receiving before going to the Better Business Bureau as well as seeking legal action. Don’t do business with this guy! In regard to your response below: Thanks for finally sending us the report on June 4, 2023, from the importer of the product that actually states “subfloor elevated vapor emissions and wheelchair” are the cause of the damage. Funny how you keep leaving that part out because you should have installed a moisture barrier. As you’ve stated in your responses to other reviews “let’s get the facts straight.” The wheelchair couldn’t have done that much damage in a matter of months without the moisture damage. We keep asking for the actual manufacturer and brand of the product you installed and not the importer of that product. Why won’t you provide the specifics for the product you installed so that we may contact them and find out if they recommend a moisture barrier and get the actual specifications for installation. Sounds like you may have something to hide. Was there a recall on the product or are you afraid we may get the answers to the questions you’re not answering?

Garrod Tatum

2 years ago

Everyone is respectful and well experienced. They can handle just about anything you need.

George White

2 years ago

Best around! Very smooth process from start to finish with good communication. Very happy with outcome. Will definitely use again and recommend.

Michael Dockery

3 years ago

I’m not sure why this review was here. I didn’t make it a month ago but it is a 5 star review. They do awesome work and and in a very timely fashion! Call Andy’s!

LEISA LOVE WILLIAMS

3 years ago

Everyone loves our living room floor and we have referred them to you. Thank you Mr Beecher. Morris/Leisa Williams from Valdosta Georgia.

Casey McQuaig

3 years ago

Andy’s Custom Shower & Floor installed the tile in my bathroom (shower and floor). Immediately after he completed the bathroom tile, the tile in the shower floor was not leveled correctly, and the water did not drain properly. Water literally sat on the shower floor during and after the shower. We had to tap our foot on the drain to get some of the water to drain. I called the owner, Andy, to address the water not draining properly on the shower floor. He came out and looked at it, he was upset that “his guys” had done such a poor job. Then, he promised he would need to reorder the tiles to redo the whole shower floor, and said he would make it up to us and do it at no charge. A couple of weeks went by and my husband and I never heard back from him. I called several times and spoke with his wife, who said she would get him to contact me. He never returned any of my calls. My husband even ran into him a couple of times in town and he acted like he had forgotten and promised he’d be back. Almost 2 years later, we still haven’t heard back from him. The problem with the shower floor has also led to mold and mildew build-up on the shower floor tiles. making it is impossible to clean because the water just sits in the shower. Then, if not worse already, a couple of months later, the grout lines cracked and the grout continues to fall out. This was our 1st time using them and will not ever use them again. There’s nothing worse than paying an expensive amount for a poor job. But even worse, the business owner gave my husband and I his word and never came back to finish the job correctly. I would not trust a word that comes out of his mouth. I would not recommend anyone to use this business.

Debra Beverley

3 years ago

Andy and his crew are phenomenal!!! They are so professional and did amazing work. They finished my 1700 square feet flooring in One day! We love it and really appreciate Andy and all of his guys and gals at the store helping us and doing such a great job!