Universal Metro, Inc.

Overview:
Universal Metro, Inc. is a flooring contractor located in Santa Fe Springs, CA. The company specializes in various flooring services, including installation and consultation for different types of flooring materials.

Services Provided:
– Flooring installation
– Consultation on flooring options
– LVP (Luxury Vinyl Plank) installation

Timings:
Monday to Friday 9 AM to 6 PM
Closed on weekends.

Contact Information:
Phone: (562) 906-8484
Website: http://www.universalmetro.com/

Customer Reviews and Sentiment:
Universal Metro, Inc. has received mixed reviews across various platforms:

Google Reviews: 4.5 stars based on 11 reviews.

Positive feedback emphasizes the company’s quality of work and helpfulness. Customers appreciated the willingness of staff to provide useful advice.

Examples of positive reviews include:
“Great place with quality” – Richard Ramirez
“Good work” – Abel Lopez

However, negative sentiments highlight serious issues with installation and customer service. There are complaints regarding delays, improper installation, and lack of responsiveness.

Negative review example:
“Ongoing bad experience… They installed the LVP incorrectly leaving large gaps… we are still waiting over five months for a resolution.” – Coin Laundry

Review Summary:
Positive Sentiments: Quality workmanship, helpful consultation, and good customer service.
Negative Sentiments: Installation issues, poor response time, and lack of insurance mentioned.

Additional Ratings:
BirdEye: 4.5 stars based on 11 reviews, reflecting a trend of satisfaction but occasional complaints regarding service issues.
Total Lead Smart Rating: 6.2/10. This rating accounts for the overall positive sentiment regarding quality and helpfulness, tempered by significant complaints about installation and responsiveness.

Conclusion:
Universal Metro, Inc. shows potential as a flooring contractor in Santa Fe Springs, praised for their quality work and customer assistance. However, potential customers should be cautious due to documented installation issues and delays in service resolution, which may impact overall satisfaction.