Carter’s Floorsanding & Refinishing

Overview:
Carter’s Floorsanding & Refinishing is a floor refinishing service located in Urbana, IL. They specialize in refinishing hardwood floors, with a focus on restoration and quality finishes.

Services Provided:
– Floor sanding
– Refinishing hardwood floors
– Restoration of old floors

Timings:
Monday to Saturday 9 AM to 5 PM
Closed on Sundays

Contact Information:
Phone: (217) 367-9503

Customer Reviews and Sentiment:
Google Reviews: 3.7 stars based on 3 reviews.

Positive feedback praises the company for delivering great results on hardwood floors and their attention to detail.

Examples of positive reviews include:
“I love the way my floor turned out. The floor is 175 years old & I love the finish Carter’s provided.” – Vicki Hartman
“I highly recommend Carter’s Floor Sanding & Refinishing! They have done amazing work on all my hardwood floors!” – Kathy Mattox

The negative feedback, however, indicates significant dissatisfaction regarding poor workmanship, particularly issues with sanded edges and unfulfilled promises to correct the work.

Examples of negative reviews include:
“Definitely would not recommend! Had to redo the entire job due to incompetence. Ralph agreed the floors looked bad and promised to come back and fix but no show.” – Shane Gilbert

Review Summary:
Positive Sentiments: High-quality finishing, attention to detail, restoration of old floors.
Negative Sentiments: Incompetence in workmanship, unfulfilled promises for corrections, poor customer service.

Additional Ratings:
BirdEye: N/A
Better Business Bureau (BBB): N/A
Total Lead Smart Rating: 5.0

Conclusion:
Carter’s Floorsanding & Refinishing has demonstrated an ability to deliver excellent finishes on hardwood floors, garnering positive reviews from satisfied customers. However, issues with workmanship and customer service also surface in reviews, suggesting that potential clients should exercise caution and ensure clear communication regarding their expectations.