Carpet Royale & Floor in Falls Church, Virginia 22046

Carpet Royale & Floor

929 W Broad St, Falls Church, VA 22046

4 (8 reviews)

Overview:
Carpet Royale & Floor is a carpet store located in Falls Church, VA. This business specializes in providing high-quality carpet and flooring solutions, including professional installation services.

Services Provided:
– Carpet installation
– Flooring installation (including hardwood)
– Custom stair runners
– Remnant sales

Timings:
Monday to Saturday: 9 AM to 6 PM
Closed on Sundays.

Contact Information:
Phone: (703) 237-9411
Website: http://www.carpetroyale.com/

Customer Reviews and Sentiment:
Carpet Royale & Floor has received a balanced range of reviews across multiple platforms:

Google Reviews: 4.0 stars based on 8 reviews.

Positive feedback emphasizes the company’s professionalism, quality installations, and customer service. Customers frequently mention the wide range of options and the flexibility of the staff.

Examples of positive reviews include:
“Professional, quality installation service…” – Andre Bearstop
“Tony was great to work with from start to finish…” – B K
“Frank was absolutely fantastic…” – jasonwmurphy

Negative sentiments focus on customer service experiences and perceived high costs.

Examples of negative reviews include:
“…At $300 per hour they are a Ripoff!” – Darren Purcell
“He ignored me and started trying to sell me new uncut carpet…” – Partick Thistled

Review Summary:
Positive Sentiments: High-quality installations, professional and friendly staff, good value for services, extensive options.
Negative Sentiments: Issues with customer service, high pricing perception, and negative interactions with staff.

Additional Ratings:
BirdEye: 4.0 stars based on 8 reviews, indicating a level of customer satisfaction similar to Google Reviews.
Total Lead Smart Rating: 7.0/10 (Based on overall customer satisfaction from positive reviews, quality of services, but acknowledging negative feedback regarding customer interactions and pricing).

Conclusion:
Carpet Royale & Floor is a trusted option for carpet and flooring needs in Falls Church, VA, noted for their professionalism and quality installations. However, potential customers should consider the mixed reviews regarding customer service and pricing before making a decision.

Member Since August 2024

Listing Id 309275

Contact Info

929 W Broad St, Falls Church, VA 22046
(703) 237-9411
Lead Smart Rating :
7.0/10.0

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Reviews

Merrill Roller

8 months ago

Easy to work with. Very patient if decisions take a while to make. Very flexible with changes. Friendly store with lots of choices. Would use again

Andre Bearstop

a year ago

Professional, quality installation service. The estimate provided by Tony was much lower than 2 additional estimates I received. His company representative visited the property for accurate measurements. Then installed high quality flooring in my condo. I highly recommend.

Partick Thistled

4 years ago

Asked sales guy (looked like owner) if he had any remnants. He ignored me and started trying to sell me new uncut carpet. Asked him again for remnants and he reluctantly took me to a dark warehouse. Had to beg him to turn the light on. I found one remnant and asked him to measure it. He refused! I was the only car in the parking lot and the only customer in the store – now I know why!

Gary H

4 years ago

Tony and Frank are great! Pointed us in the right direction for our needs. Really good value. Will post more once installation is complete.

Josh Park

4 years ago

We had Tony help us with replacement of hardwood floors in our 2nd floor bedroom. Tony is not the cheapest option in the market, but his price is reasonable and his quality of work will not disappoint you. Throughout the process we were able to feel that he actually cares about the maintenance of our home in the long run. Thank you Tony.

Darren Purcell

5 years ago

At $300 per hour they are a Ripoff! They were installing carpet and not brain surgery. I recommend that you call someone else

B K

6 years ago

We had all the hardwood replaced in our 45 yo house, nearly 1400 sq ft plus trim. Tony was great to work with from start to finish, especially helping to schedule the big job within a narrow window of time between our house purchase close date and our move in date. They also did a great job for another family member where it was refinishing 50-60 year old floors which came out amazing. Work crews were on time, neat, and professional.

jasonwmurphy

6 years ago

Frank was absolutely fantastic. I walked in on a Wednesday evening needing new carpet for my house that was going on the market the next week. I walked out with a guarantee that I would have carpet on Saturday. By the time the sun set on Saturday I had new carpet in 5 bedrooms, the landing at the top of my stairs, and a new custom made stair runner. It looks great and shows extremely well. To top it off I got a great price. I highly recommend them.