B & L Carpets Inc

Overview:
B & L Carpets Inc is a carpet store located in Abilene, TX, specializing in a wide range of flooring options. The business is known for its knowledgeable staff and excellent customer service.

Services Provided:
– Carpet sales
– Custom rug making
– Flooring consultation
– Knowledgeable staff assistance

Timings:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (325) 673-0622

Customer Reviews and Sentiment:
B & L Carpets Inc has received positive feedback across various platforms:

Google Reviews: 4.5 stars based on 13 reviews.

Positive sentiments highlight the company’s friendly and knowledgeable service, with customers expressing high satisfaction with their carpet selections and assistance provided by the staff.

Examples of positive reviews include:
“Friendly and very knowledgeable, the owner helped us pick the right carpet for our home great service.” – R C
“Richard was amazing. Helped my husband out so much.” – Melynie Chavez
“I was in bad need of carpet and the gentleman went out of his way to help me.” – james graenser

However, there is a notable negative review regarding customer service:
“It’s always great when you entered a business and are there for 15 mins before ever getting greeted.” – Natasha Lostgirlforever93

Review Summary:
Positive Sentiments: Friendly service, knowledgeable staff, great selection, and high customer satisfaction.
Negative Sentiments: Occasional issues with customer greeting and initial service response.

Additional Ratings:
BirdEye: 4.5 stars based on 13 reviews, indicating consistent customer satisfaction.
Total Lead Smart Rating: 8.5/10. This rating reflects high customer satisfaction along with minor complaints regarding initial customer interactions.

Conclusion:
B & L Carpets Inc stands out as an excellent choice for carpet and flooring needs in Abilene, TX, known for their knowledgeable staff and quality service. Potential customers may want to expect varying experiences regarding initial customer engagement but can anticipate solid product offerings and expert advice.