Overview:
Archer Floor Covering is a carpet store located in Springfield, Oregon. This company specializes in various flooring solutions, including carpet installation and luxury vinyl planks. They are known for their informative service and a wide selection of flooring options.
Services Provided:
– Carpet installation
– Luxury vinyl plank installation
– Custom area rugs
– Floor preparation
Timings:
Monday to Saturday 9 AM to 5 PM
Contact Information:
Phone: (541) 747-2608
Customer Reviews and Sentiment:
Archer Floor Covering has received varied reviews across different platforms:
Google Reviews: 4.2 stars based on 20 reviews.
Positive feedback highlights the company’s professionalism, prompt service, and a comprehensive selection of flooring options. Customers have appreciated the informative nature of the staff and the quality of the installations.
Examples of positive reviews include:
“Love the personal service! They were incredibly informative and helped me understand the difference between the different types of flooring.” – Amy Lillibridge
“Archer flooring did a great carpet job at our home. They are all very professional.” – Jordan Steele
“Great service. Excellent turn around time.” – Lisa Endicott
However, the negative reviews focus on issues such as poor installation quality, lack of follow-up on customer complaints, and poor customer service.
Examples of negative reviews include:
“Archer Floors ruined my new luxury vinyl plank… They do not stand behind the work!” – Ruth Caplan
“They lack customer service/communication… It was a hassle to get ahold of them.” – Keiri Payne
Review Summary:
Positive Sentiments: Professional service, informative staff, good selection of flooring, and quality installations.
Negative Sentiments: Issues with installation quality, poor customer service, and communication problems.
Additional Ratings:
Total Lead Smart Rating: 6.5/10
This rating reflects a generally positive customer experience tempered by notable installation complaints and communication issues. Overall, while there are satisfied customers, some experiences have highlighted areas for improvement.
Conclusion:
Archer Floor Covering appears to be a solid option for flooring needs in Springfield, OR, particularly valued for their knowledgeable staff and quality range of products. However, potential clients should be cautious and consider the mixed reviews, especially concerning installation quality and customer service before engaging their services.
Member Since August 2024
Listing Id 334888