The Carpet Company in Eugene, Oregon 97402

The Carpet Company

1585 W 7th Ave, Eugene, OR 97402

4.1 (45 reviews)

Overview:
The Carpet Company is a carpet store located at 1585 W 7th Ave, Eugene, OR 97402. The company specializes in a wide range of flooring options, offering excellent customer service and a substantial selection of products to meet various needs.

Services Provided:
– Carpet sales
– Flooring installation
– Customer service and consultation
– Product samples for home assessment

Timings:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (541) 484-5373
Website: http://www.thecarpetcompany.biz/

Customer Reviews and Sentiment:
Google Reviews: 4.1 stars based on 45 reviews.

Positive feedback emphasizes the company’s excellent customer service, extensive product selection, and the staff’s willingness to go the extra mile.

Examples of positive reviews include:
“Curtis and the staff at Carpet Company exceeded our expectations with great customer service.” – Mike Bothman
“This company seriously goes the extra mile!” – Alicia Perry
“Great company, great people. Worked with me and my budget, and no pressure sales.” – Leslie Marie Doser

Negative feedback includes issues related to communication and service delivery.

Example of a negative review:
“Unable to complete a bid for a small job. Multiple communications with different people caused a disconnect.” – Chris Long

Review Summary:
Positive Sentiments: Great customer service, extensive selection of flooring options, helpful staff, flexibility in handling urgent requests.
Negative Sentiments: Communication issues leading to service delays and customer dissatisfaction in specific instances.

Additional Ratings:
BirdEye: 4.1 stars based on 45 reviews, reflecting a pattern of customer satisfaction with notable exceptions.
Total Lead Smart Rating: 7.5/10, which indicates a generally positive customer experience tempered by some communication issues.

Conclusion:
The Carpet Company stands out as a reputable choice for flooring needs in Eugene, OR, particularly praised for its customer service and product selection. However, potential customers should be mindful of occasional communication hiccups that could affect service delivery.

Member Since August 2024

Listing Id 308921

Contact Info

1585 W 7th Ave, Eugene, OR 97402
(541) 484-5373
Lead Smart Rating :
7.5/10.0

Get A Quote Claim

Listing location

1585 W 7th Ave, Eugene, OR 97402

Get Direction

Reviews

Chris Long

a month ago

Unable to complete a bid for a small job. Multiple communications with different people caused a disconnect. I attempted to explain the situation multiple times. Eventually they told me to take my business elsewhere. I then called and visited Imperial Floors with no issues at all. Go see Robert.

Mike Bothman

a month ago

Curtis and the staff at Carpet Company exceeded our expectations with great customer service & going the extra mile on the details. Thanks!

Tim Duncan

a month ago

Daryl & Ryan are great! I’ve worked with them a ton, I also have experience working with Jon & Anthony and they both do a great job also. Their show room is very helpful and being able to take samples home to look at in our house is awesome!

Don Gurney

a year ago

The Carpet Company was great to work with. Showroom has a huge selection of flooring to view & large enough to actually get an idea of what it will look like. Worked with us to pick the best flooring for Oakway Barbershop. Install was quick and high quality, looks amazing.

Alicia Perry

a year ago

This company seriously goes the extra mile! I was selling my house in Coburg, getting it all cleaned up and ready for the new owners. Two days before the new owners were going to occupy the home, I moved our desk and printer and there was a huge rust stain behind the desk near the baseboard! I tried so many products unsuccessfully to try to take the stain out! I called a few carpet businesses, but they weren’t able to help with SUCH short notice! I finally ended up calling the Carpet company and they figured out how to make it happen on such short notice!! They replaced the stained piece of carpet from a closet area that had the same carpet, and then they used a remnant of their own to replace the closet piece. I can’t say enough about this company being flexible and ‘yes’ people!!! The house was ready for the new owners right on time!! 💪

Tom McVey

2 years ago

Ryan is great. Knows his stuff.

chris Patrick

2 years ago

Just went there to get a piece of remnant. But they where still very pleasant, and friendly. I also was surprised by just how much selection there was.

Shayne Square

2 years ago

If you need new carpet go here first. Great selection with kind and knowledgeable employees.

Leslie Marie Doser

2 years ago

Great company, great people. Worked with me and my budget, and no pressure sales. Highly recommended!!

Gregg Ybarra

2 years ago

Working with Ryan is always a pleasure. Professional, friendly and knowledgeable. I’ve worked with him to put in both carpet and wood floors in different homes. I’ve never been disappointed. Simply the best!