Watson Carpet Co

Overview:
Watson Carpet Co is a carpet store located in Westlake, OH. The company specializes in providing a variety of carpet options and installation services, focusing on customer satisfaction and quality products.

Services Provided:
– Carpet sales
– Carpet installation
– Customer consultation

Timings:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (440) 835-2508
Website: http://www.thewatsoncarpetcompany.com/

Customer Reviews and Sentiment:

Watson Carpet Co has garnered mixed reviews across various platforms:

Google Reviews: 4.0 stars based on 4 reviews.

Positive feedback highlights the helpfulness and politeness of the staff, as well as the satisfaction with the carpet installation process.

Examples of positive reviews include:
“Mike was so polite, helpful, and patient…” – Chandra Rampersaud

The complaints reflect issues with communication and a lack of follow-up on quotes.
“I estimator never sent me a quote, and communication was not up to snuff…” – Joseph Kokinda

Review Summary:
Positive Sentiments: Polite and helpful staff, quality carpet options, efficient installation.
Negative Sentiments: Communication issues, unmet expectations regarding quotes.

Additional Ratings:
BirdEye: 4.0 stars based on 4 reviews, indicating a balance of satisfaction yet noting some areas needing improvement.
Total Lead Smart Rating: 6.0

Conclusion:
Watson Carpet Co presents itself as a competent choice for carpet solutions in Westlake, OH. They are well-regarded for their friendly service and quality products but potential customers should be aware of some communication challenges and past experiences regarding follow-up before making a decision.