Fremont Floor Covering in Fremont-OH, Ohio 43420

Fremont Floor Covering

218 N Front St, Fremont, OH 43420

4.6 (38 reviews)

Overview:
Fremont Floor Covering is a carpet store located in Fremont, OH. The company specializes in a wide range of flooring solutions, including carpet and wood flooring installation. With a focus on customer service and quality products, Fremont Floor Covering has established a loyal client base within the community.

Services Provided:
– Carpet installation
– Wood flooring installation
– Linoleum sales and installation
– Flooring estimates
– Showroom services

Timings:
Monday to Saturday 9 AM to 5 PM.
Closed on Sundays.

Contact Information:
Phone: (419) 355-8480
Website: http://www.fremontfloorcovering.com/

Customer Reviews and Sentiment:
Fremont Floor Covering boasts a positive reputation with an average rating of 4.6 stars based on 38 reviews.

Positive feedback highlights the company’s outstanding customer service, skilled installation crew, and excellent product selection. Customers have repeatedly expressed satisfaction with the service provided over the years.

Examples of positive reviews include:
“Outstanding staff and customer service. I wouldn’t go anywhere else.” – Steph Deneau
“Fantastic job ordering floor…the turnaround time was phenomenal!!” – Mary Faris
“The installers are real pros, unbelievably fast, and cleaned up after themselves.” – John Whisler

Negative sentiments stem from issues related to communication and customer follow-up. Some customers noted dissatisfaction with sales tactics and lack of response.

Examples of negative reviews include:
“I had a bad experience…they do not get in touch with you or follow through.” – Kathy Riddle
“Pushy salespeople. Prices are high.” – Liztingler@yahoo.com

Review Summary:
Positive Sentiments: High-quality customer service, skilled installers, great product selection, efficient service.
Negative Sentiments: Poor communication, pushy sales tactics, high prices.

Additional Ratings:
Google Reviews: 4.6 stars based on 38 reviews.
Total Lead Smart Rating: 7.5/10. This rating reflects the overall customer satisfaction and the strong positive sentiment from many customers, despite some mixed feedback regarding communication issues.

Conclusion:
Fremont Floor Covering is a reliable option for flooring services in Fremont, OH, known for its excellent customer service and quality installations. However, potential customers should be aware of some mixed reviews concerning communication and sales strategies before making a decision.

Member Since August 2024

Listing Id 310778

Contact Info

218 N Front St, Fremont, OH 43420
(419) 355-8480
Lead Smart Rating :
7.5/10.0

Get A Quote Claim

Listing location

218 N Front St, Fremont, OH 43420

Get Direction

Reviews

Steph Deneau

2 weeks ago

Outstanding staff and customer service. We’ve had Fremont Floor install both carpet and wood flooring in our home over the years and can’t sing their praises enough. I wouldn’t go anywhere else.

John Milkovich

a month ago

Outstanding product and service. Great selection in showroom, install crew is skilled, owner is great.

Bruce Schrader

a month ago

Good selection

Mary Faris

4 months ago

Fantastic job ordering floor and the turn around time was phenomenal!! Thank you so much to Cindy and Becky and Bill!!

John Whisler

6 months ago

The office and sales staff were very accommodating of some late schedule changes. Communication was great. The installers are real pros, unbelievably fast, and cleaned up after themselves. They’ve installed floor coverings for me at home and in commercial offices for me and have always done a great job.

Kathy Riddle

10 months ago

I had called wanting a estimate on what it would cost to put linoleum inn he was on vacation and would get back to me the following week in the meantime I went in and picked out a remnant that I wanted they put it on hold for me the guy never called me back never reached out to me I’m thinking this is very bad customer and the guy I talked to first when I called he called several times going over the same thing we had already gone over before and I’m thinking is he not listening you know they seem to think you come in and pick out your linoleum your remnant how would you know what the pic if you didn’t know the size that you needed that makes no but I measured it myself went in found a room that I like that was almost $300 and they put it on hold and I was waiting for the guy to get back from vacation the following week to follow up with me he never did so I went to a competitor spent over $3,000 so I have a different company that I rate very high to do my work for me but this company here I would neverthey do not get in touch with you they do not follow through sometimes when the guy kept calling I’m thinking is he confused does he know what he’s talking about we’ve talked about this now three different times the same thing so I wasn’t sure why he kept calling cuz we had already went over this the first time I called so no I would not use this company whatsoever

Michael Sullivan

a year ago

The sales staff are we always a pleasure to work with. When estimate was done they were on time and answered any questions we had. The estimate was very competitive , and better than most.

Liztingler@yahoo.com Son2todd

a year ago

Pushy sales people. Fifty questions just to look around. Prices are high

Donald Kurtz

2 years ago

We had a great experience with FRemont floor covering. Carpet looks great as does the kitchen floor.excellent service

ray havenoheart

2 years ago

We just bought a house and wanted to replace the carpet. We decided Fremont Floor Covering to shop local. From checking them out to the estimate and eventually the installation, they were nothing but courteous, friendly and professional. In deciding on the carpet, they were patient and informational. The employees for the estimate, were on time, professional and did a great job. They left the place where you didn’t even know they were there. This is a great local place to shop!