State Crest Carpet & Flooring

Overview:
State Crest Carpet & Flooring is a carpet store located in Bedford Heights, Ohio. The company specializes in providing a wide assortment of carpet, tile, and flooring options, catering to both residential and commercial needs.

Services Provided:
– Carpet sales and installation
– Tile flooring
– General flooring options
– Customer service and consultations

Timings:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (440) 232-3980
Website: www.statecrest.com

Customer Reviews and Sentiment:
State Crest Carpet & Flooring has a solid reputation with a rating of 4.3 stars based on 84 reviews across multiple platforms.

Positive reviews highlight the store’s extensive selection and knowledgeable staff. Customers frequently mention their satisfaction with the friendly service and the array of products available.

Examples of positive reviews include:
“State Crest is hard to find but once there you will find an enormous assortment of carpet and tile and flooring.” – Tom Quayle
“I highly recommend them for all flooring needs. The reps are very pleasant to work with.” – Ruch

However, there are negative sentiments regarding service delays and management issues. Some customers express frustration over wait times and lack of urgency.

Examples of negative reviews include:
“Terrible wait time no urgency. Place is absolutely ridiculous.” – DaHeebieJeebies
“Wait Crest for a reason.” – Jordan Workman

Review Summary:
Positive Sentiments: Extensive product variety, friendly and knowledgeable staff, good customer service.
Negative Sentiments: Long wait times, management issues, and complaints about urgency.

Additional Ratings:
Total Lead Smart Rating: 7.5/10
This rating reflects a generally positive customer experience bolstered by the extensive selection and friendly service, but also acknowledges the service delays noted in some reviews.

Conclusion:
State Crest Carpet & Flooring appears to be a reliable option for flooring needs in Bedford Heights, OH, particularly valued for its variety and customer service. Prospective customers should, however, remain mindful of occasional service delays and management concerns before making a decision.