Allen Carpet in Yonkers, New York 10710

Allen Carpet

1964 Central Park Ave, Yonkers, NY 10710

4.3 (7 reviews)

Overview:
Allen Carpet is a carpet store located in Yonkers, NY, specializing in a variety of carpet products and installation services. The store is known for its customer service and range of available carpets, catering to both residential and commercial clients.

Services Provided:
– Carpet sales
– Carpet installation
– Custom area rugs
– Commercial carpet options

Timings (Example: Monday to Saturday 9 AM to 5 PM):
Monday to Saturday 10 AM to 6 PM

Contact Information:
Phone: (914) 350-3588
Website: www.allencarpet.com

Customer Reviews and Sentiment:
Google Reviews: 4.3 stars based on 7 reviews.

Positive feedback emphasizes the excellent staff, professionalism in service, and the seamless installation process.

Examples of positive reviews include:
“Excellent staff.” – Marlon Marcelle
“Absolutely stunning job… We are so happy with the work they did.” – Jennifer Scharf
“Received an unbeatable deal for the carpet and excellent customer service.” – Cindy G

Negative sentiments mainly focus on poor customer service experiences, with some customers reporting issues related to lack of acknowledgment and delayed installation.

Examples of negative reviews include:
“Totally disgusting… walked out.” – Nadia Sobhan
“The time to install took longer than necessary.” – Prem Advani

Review Summary:
Positive Sentiments: Excellent staff, professionalism, quality installation, unbeatable deals.
Negative Sentiments: Poor customer service, delays in installation, lack of communication.

Additional Ratings:
BirdEye: 4.3 stars based on 7 reviews, reflecting a similar trend of customer satisfaction with some notable concerns.
Total Lead Smart Rating: 7.5/10. This rating considers the overall customer satisfaction, quality of service, and the number of mixed reviews received regarding the service experience.

Conclusion:
Allen Carpet is a reliable choice for carpet solutions in Yonkers, NY, celebrated for its friendly staff and quality installations. However, potential customers should be cautious about the inconsistent customer service experiences that some reviewers have reported.

Member Since August 2024

Listing Id 340573

Contact Info

1964 Central Park Ave, Yonkers, NY 10710
(914) 350-3588
Lead Smart Rating :
7.5/10.0

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1964 Central Park Ave, Yonkers, NY 10710

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Reviews

Nadia Sobhan

a year ago

Walked into the store today hoping to get some help with purchasing a rug. The person in the store was helping another couple, which is fine, but never acknowledged me whatsoever, though I was the only other person in the store. After walking around a bit I realized there was another person at the desk. I went up to him and asked for some help. It was obvious he didn’t care to help, but he came over and just gave one word responses to my questions and when I asked how much the rug I wanted would be he said, “I don’t know, I’m not a sales person, he’ll help you when he’s done” and walked away. Totally disgusting and he had bad breath 🥴 I walked out. Not sure who told Allen Carpet they’re the only rug store in NY 😂 Losers.

Marlon Marcelle

a year ago

Excellent staff.

Andrew Ruggiero

3 years ago

We were referred to Allen Carpet by Halo Carpet Cleaning when we were in the market for our family owned funeral home in Yonkers. Denis came to our facility and guided us in the correct direction to Millken Commercial Carpet. The installers ripped out our old caret and padding And neatly removed it, making it easy for us to load it into the garbage container. The new carpet was installed the same day and has completely changed our facility. Thanks to the whole Allen Carpet staff for an easy and seamless renovation! I posted before, during and after photos for reference.

Jennifer Scharf

4 years ago

Absolutely stunning job. We love the professionalism and flexibility this store had. Dennis was wonderful. He helped us pick out the perfect rug and runner and basement carpet for our home. The installation was amazing. The guys did a perfect job in a room that was a little difficult to carpet. We are so happy with the work they did and it was very reasonably priced. Thank you so much!!!!

Prem Advani

5 years ago

I got an okay deal on some okay carpet but they sold my carpet to someone else before installed mine. I called them several times for them to install my carpet and got a response the installers will call me to set up an appointment. No one called me for 3-4 days so I ended up going to the store and demanded someone install my carpet or give me a refund. So I ended up getting better carpet at the same price because of there F UP! I like the carpet they gave me but the time to install took longer than necessary. If your going to get your carpet here make sure they give you a date to install otherwise your in it for a run around! 🙄

Cindy G

6 years ago

My husband and I visited Allen Carpet for a DIY project that required very little carpet scrap. Received an unbeatable deal for the carpet and excellent customer service. We will be returning for a custom area rug for our living room as well. Very pleasant experience.