Boston Road Carpet

Overview:
Boston Road Carpet is a carpet store located in the Bronx, NY. They specialize in carpet sales and installation services, catering to a range of residential and commercial needs.

Services Provided:
– Carpet sales
– Carpet installation
– Customer service

Timings:
Monday to Saturday 9 AM to 6 PM

Contact Information:
Phone: (718) 547-7394

Customer Reviews and Sentiment:
Boston Road Carpet has received mixed reviews, with an overall rating of 3.7 stars based on 23 reviews.

Positive feedback highlights the quality of the carpets and the customer service from some employees.

Examples of positive reviews include:
“Good quality carpet in a reasonable price” – Naveed A
“Excellent customer service! Thank You So Much!” – Oscar Borda
“Is a good and quality Carpet store!!” – Juan Soto

Conversely, the negative feedback points to issues with pricing transparency, rude customer service, and poor installation quality.

Examples of negative reviews include:
“Worst of worst carpet installation in Bronx’s Don’t waste your money !!” – W M
“This has to be the worst customer service person i had seen in a long time” – happiness is a journee
“They gave me 3 different prices for my hallway.” – Diva50 Hall

Review Summary:
Positive Sentiments: Good quality carpets, excellent customer service from some staff members.
Negative Sentiments: Issues with pricing, inconsistent service quality, and poor customer interaction.

Additional Ratings:
Google Reviews: 3.7 stars based on 23 reviews.
Total Lead Smart Rating: 4.5/10 based on customer satisfaction patterns, with some positive experiences overshadowed by significant complaints.

Conclusion:
Boston Road Carpet in the Bronx offers a range of carpet products and services, with some positive feedback on quality and customer service. However, potential customers should be cautious due to notable complaints regarding installation practices and customer interactions.