United Flooring America in Troy-MI, Michigan 48083

United Flooring America

3806 Rochester Rd, Troy, MI 48083

3.9 (15 reviews)

Overview:
United Flooring America is a carpet store located in Troy, Michigan. The company specializes in providing a wide selection of flooring options, including carpets, backed by customer service that has been positively acknowledged by several clients.

Services Provided:
– Carpet sales and installation
– Customer service and consultation

Timings:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (248) 528-1900

Customer Reviews and Sentiment:
United Flooring America has received mixed reviews across various platforms:

Google Reviews: 3.9 stars based on 15 reviews.

Positive feedback highlights the store’s great selection, quality products, and commendable customer service. Customers appreciated the professionalism of the installation team and the owner’s approach to customer education and support.

Examples of positive reviews include:
“Great selection, great customer service! WIN!! WIN!!” – jon hubble
“Wonderful service” – BD Johnson
“I would HIGHLY recommend United Center Flooring to Everyone.” – Joan Robinson

Negative sentiments, however, revolve around poor customer service, high prices, and issues with the quality of installation. Some reviewers expressed dissatisfaction with worker attitudes and responses to service issues.

Examples of negative reviews include:
“the workers attitude was terrible and the work was very shoddy at best.” – Richard Klee
“They lack customer service and have no interest in making the problem right.” – Tracie Laskie

Review Summary:
Positive Sentiments: Great selection of products, knowledgeable staff, punctual and professional installation team, customer engagement.
Negative Sentiments: Poor customer service experience, high prices, and unaccountable installation issues.

Additional Ratings:
BirdEye: 3.9 stars based on 15 reviews, reflecting a similar trend of customer satisfaction but highlighting significant concerns regarding service.
Total Lead Smart Rating: 5.5/10 (Calculated based on the overall positive feedback but tempered by the notable negative experiences and criticisms regarding service.)

Conclusion:
United Flooring America presents itself as a competent choice for flooring needs in Troy, MI, particularly praised for its product range and the pleasant service experience from staff. However, potential customers should be cautious of the mixed reviews surrounding window service quality and customer service challenges.

Member Since August 2024

Listing Id 337159

Contact Info

3806 Rochester Rd, Troy, MI 48083
(248) 528-1900
Lead Smart Rating :
5.5/10.0

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3806 Rochester Rd, Troy, MI 48083

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Reviews

Tommy Smith

2 years ago

The best

jon hubble

3 years ago

Great selection, great customer service! WIN!! WIN!! 🌟🌟🌟🌟🌟 …

Richard Klee

3 years ago

the workers attitude was terrible and the work was very shoddy at best , they refuse to take responsibility for their work no matter how bad it is.

Ryanne Riegling

4 years ago

Very nice, but very expensive

James Pitt

4 years ago

Great place for flooring top quality products

Zach

5 years ago

Be aware of very poor client service that the owners of this company have; it is very hard to communicate and negotiate with them, especially after they have done their work and took money – expect voicemails, no call backs, rude tone and neglect; they take no or very small responsibility for the poor work that they do.

BD Johnson

5 years ago

Wonderful service

Joan Robinson

6 years ago

New Carpeting – 2018 I needed new carpeting in the upstairs of my home. I live in Troy, Michigan and decided that I wanted to support a local company. I chose United Flooring Center at 3806 Rochester Road. I have lived here for over 40 years and every time I have gone down Rochester Road I noticed this Flooring Store. When I entered the store I was immediately and warmly greeted by the store owner Debbie. She spent a lot of time Educating me, was NOT pressuring and did not rush me. I met her husband Dan and he had the same comforting character. The day the installers (Donnie and Jordan) came: They were punctual, polite and Hard Workers. They moved the furniture, removed the old carpet (cut it, taped the rolls so that the City would pick it up the next day). They were constantly explaining to me what they were doing as they started a new step of the installation. When they were finished they asked me if the furniture was put back correctly and if I was happy. They were EXTREMELY Professional, cleaned up wonderfully and kept reassuring me that after they left that I should feel free to call if I had any questions or requests and that they wanted me to be Happy. As they were walking out they asked an unexpected and touching question; “IS THERE ANYTHING ELSE WE CAN DO TO MAKE YOU HAPPY” ?? I would HIGHLY recommend United Center Flooring to Everyone. Best Regards from a Satisfied Customer

Tracie Laskie

6 years ago

If you do not mind your carpet smelling like it was sitting in car with people smoking. Also, if you don’t mind being bait and switched, buy carpet from here. They lack customer service and have no interest in making the problem right.

Charlene King

6 years ago

I have worked with them for over 20 years. They truly know their business. Ask for Christina